Sharmila C
Chennai
Summary
Results-driven Senior Analyst with HCL Technologies Limited, skilled in OS installation and troubleshooting, and adept at problem-solving. Proven track record in enhancing service delivery processes and resolving complex network issues. Expertise in ServiceNow and Active Directory management, ensuring efficient user access and support for end-users.
Overview
4
4
years of professional experience
Work History
Senior Analyst
HCL Technologies Limited
CHENNAI
04.2023 - Current
- Executed diagnostics for Microsoft Outlook to enhance system functionality.
- Installed software applications including Blue Beam, PIOSI, DWG True View, and SAP.
- Performed installation and troubleshooting of Excel PI add-ins to maintain operational efficiency.
- Collaborated with cross-functional teams to improve project delivery timelines.
- Developed and maintained dashboards for effective data visualization and reporting.
- Presented findings and recommendations to stakeholders to facilitate informed decisions.
- Streamlined workflows through implementation of innovative methodologies.
- Identified customer needs promptly to ensure satisfaction.
Service Desk Engineer
Innovative Digitech services
02.2022 - 03.2023
- Functioned under service desk framework.
- Provided technical support for hardware and software issues to end-users.
- Diagnosed network connectivity problems using remote access tools and resolved them efficiently.
- Monitored Service Desk queue for incoming requests to ensure timely responses.
- Documented user interactions and solutions accurately in the ticketing system.
- Collaborated with cross-functional teams to improve service delivery processes.
- Monitored system performance and reported issues promptly to senior engineers.
Education
B.E - CSE
Nadar Saraswathi College of Engineering &Technology
12th -
T.M.H.N.U.Mat.Hr.Sec.School
10th -
T.M.H.N.U.Mat.Hr.Sec.School
Skills
- OS installation and troubleshooting
- Router and switch configuration
- Network protocol analysis
- Ethernet connectivity solutions
- BSOD resolution strategies
- ServiceNow (SNOW) expertise
- End-user computing toolkit
- User access management
- Remote desktop support
- Active Directory management
- Azure portal administration
- Problem solving
Languages
- English
- Tamil
Affiliations
- Communication
- Team Work
- Problem Solver
- Time Management
Timeline
Senior Analyst
HCL Technologies Limited
04.2023 - Current
Service Desk Engineer
Innovative Digitech services
02.2022 - 03.2023
B.E - CSE
Nadar Saraswathi College of Engineering &Technology
12th -
T.M.H.N.U.Mat.Hr.Sec.School
10th -
T.M.H.N.U.Mat.Hr.Sec.School
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