SHARMILA MADHUMATHI YAKKALA

Project: Chat bot Q/A analysis & Knowledge Management

• Worked as Analyst creating reports & managing knowledge via the ServiceNow & SharePoint.
• Technologies Used: Service Now, Azure DevOps (Basic), UAT, Sharepoint Pages creation and Sharepoint Management, Power Automate.
• Maintaining Chat bot by training it with updated list of Q/A content provided by specialists.
• Deployment of content from dev to prod over Azure DevOps pipelines under manager's supervision. Perform UAT for Chat bot responses.
• Automation of knowledge approval and Crawler management using Power Automate.

Project: Tech Ops

• Worked as Power BI Specialist which involved creating Power BI dashboards to Support Teams as well as to HR Teams.
• Technologies Used: Power BI, Excel, Power BI Service, SQL, DAX Querying
• For HR Teams, created dashboards to track percentages of employees based on leaves and attendance.
• For Support Teams, created dashboards & reports, to identify and manage trends of high incoming volumes, tracking DSAT, VSAT, NSAT, and KPIs along with a lot of helpful insights based on daily, weekly, monthly, and quarterly data hosted on Excel online trackers.
• Monitor performance and quality control plans to identify improvements. Collaborate with other teams to integrate systems and data.
• Create visualizations and reports for stakeholders using Power BI and publishing reports on Power BI Service.
  

Project: Contract Employee Tracker Web Application

• Worked as Associate which involves creating Web Application for company that hires employees for different organizations.
• Technologies Used: .NET Framework, C#, MySQL
• Used multi-layered architecture and Entity data framework for easy execution of project.

Project: Tech Ops

• Worked as Associate which involved working with Power BI dashboards that contained data pulled from multiple sources.
• Technologies Used: Power BI, Excel, SQL
• Managing access to these Power BI dashboards. Maintained inventory on Power BI service for almost 30 dashboards and reports.
• Involved working with SQL in backend to make sure there is no discrepancy between data on source tool and on Power BI dashboards/reports.