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Sharmistha Roy
Food & Beverage Service Supervisor
Kolkata,West Bengal
Summary
A polite, enthusiastic, and service-driven Guest Service Supervisor seeking to be in a rewarding career in the industry. Skilled in customer service, communication, and problem-solving, with a strong ability to handle guest inquiries professionally and efficiently. Known for maintaining a positive attitude, patience, and attention to detail while working in fast-paced hospitality environments.
Overview
3
3
Languages
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Gueet Service Supervisor
Lemon Tree Hotels
Erode
11.2025 - Current
•Developed and implemented standards and procedures to guide staff activities.
•Coordinated training to improve operations, team morale and customer service.
•Organised regular team meetings to discuss targets, performance, and strategies for service improvement.
GUEST SERVICE ASSOCIATE IN FOOD & BEVERAGE
The Oberoi Vindhyavilas Wildlife Resort
Madhya Pradesh
10.2024 - 08.2025
•Achieved excellent client satisfaction by delivering exceptional and attentive service.
•Achieved service time and quality targets.
•Developed excellent working knowledge of industry trends and improvements in processes.
GUEST SERVICE ASSOCIATE IN FOOD & BEVERAGE
The Promenade-by Sarovar Hotels & Resorts
Pondicherry
01.2023 - 01.2024
•Maintained a well-groomed, professional appearance, meeting hotel brand values and consistently delivering positive first impressions.
•Delivered personalised guest experiences by remembering repeat guests and their preferences.
•Participated in team meetings to discuss guest feedback, operational challenges, and strategies for service enhancement
Education
Diploma - Hospitality, Travel & Customer service
01.2021 - 04.2022
Higher Secondary - WBCHSE
Skills
Exceptional guest service
Effective communication
Efficient multitasking
Optimistic
Flexibility
Disclaimer
I, do hereby declare that all the above mentioned information is true to the best of my knowledge.
Interests
Writing
Accomplishments
•Achieved excellent client satisfaction by delivering exceptional and attentive service.
•Achieved service time and quality targets.
•Awarded "Team of the Quarter" award (Jan-Mar 2025) by Mr. Arjun Oberoi.
Timeline
Gueet Service Supervisor - Lemon Tree Hotels
11.2025 - Current
GUEST SERVICE ASSOCIATE IN FOOD & BEVERAGE - The Oberoi Vindhyavilas Wildlife Resort
10.2024 - 08.2025
GUEST SERVICE ASSOCIATE IN FOOD & BEVERAGE - The Promenade-by Sarovar Hotels & Resorts
01.2023 - 01.2024
FRANKFINN INSTITUTE - Diploma, Hospitality, Travel & Customer service
01.2021 - 04.2022
DUMDUM MOTIJHEEL GIRLS HIGH SCHOOL - Higher Secondary, WBCHSE