Sharmyne Alexander
Assistant Product Manager
Vikhroli,Maharashtra
Summary
Currently an Assistant Product Manager in Mumbai. With more than 3 years of experience in the web presence, technology, remittance and payments industry, I am looking forward to exploring opportunities in developing products and managing product success & life-cycles.
Overview
4
4
Languages
4
4
years of post-secondary education
3
3
years of professional experience
Work History
Assistant Product Manager
Paygate India Pvt. Ltd.
Thane, Maharashtra
09.2020 - Current
- Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
- Consulted with product development teams to enhance products based on customer data.
- Established criteria for each milestone within product roadmap as means to measure developmental progress.
- Helped incorporate product changes to drive customer engagement and firm profits.
- Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
- Directed planning, budgeting, vendor selection and quality assurance efforts.
Associate, Project Delivery
Avenues Payments Pvt. Ltd.
Mumbai, Maharashtra
01.2020 - 08.2020
- Developed and initiated projects, including managing costs, schedule and performance.
- Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
- Modified and directed project plans to meet organizational needs.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Escalated incidents to next level to remain compliant with company's standards and procedures.
Senior Web Solutions Specialist
Endurance International Group
Mumbai, Maharashtra
06.2017 - 10.2019
- Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
Education
B.E - Electronics And Telecommunications
06.2013 - 05.2017
Skills
Training & Development
Teambuilding
Documentation Management
Quality assurance
MS Office
Project Management
Client communication
Verbal and written communication
Timeline
Assistant Product Manager - Paygate India Pvt. Ltd.
09.2020 - Current
Associate, Project Delivery - Avenues Payments Pvt. Ltd.
01.2020 - 08.2020
Senior Web Solutions Specialist - Endurance International Group
06.2017 - 10.2019
Don Bosco Institute Of Technology - B.E, Electronics And Telecommunications
06.2013 - 05.2017