Contact Sharmyne Alexander, Assistant Product Manager, Vikhroli

Paygate India Pvt. Ltd.

Thane , Maharashtra

2020.09 - Current

Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
Consulted with product development teams to enhance products based on customer data.
Established criteria for each milestone within product roadmap as means to measure developmental progress.
Helped incorporate product changes to drive customer engagement and firm profits.
Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
Directed planning, budgeting, vendor selection and quality assurance efforts.

Avenues Payments Pvt. Ltd.

Mumbai , Maharashtra

2020.01 - 2020.08

Developed and initiated projects, including managing costs, schedule and performance.
Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
Modified and directed project plans to meet organizational needs.
Achieved project deadlines by coordinating with contractors to manage performance.
Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
Escalated incidents to next level to remain compliant with company's standards and procedures.

Endurance International Group

Mumbai , Maharashtra

2017.06 - 2019.10

Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
Developed and tested new product offerings prior to release to assist development team in bug identification.
Assisted customers in identifying issues and explained solutions to restore service and functionality.
Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Managed customers' expectations of support and technology functionality in order to provide positive user experience.

Sharmyne Alexander