Summary
Overview
Work History
Education
Skills
Languages
Timeline

Sharmyne Alexander

Assistant Product Manager
Vikhroli,Maharashtra

Summary

Currently an Assistant Product Manager in Mumbai. With more than 3 years of experience in the web presence, technology, remittance and payments industry, I am looking forward to exploring opportunities in developing products and managing product success & life-cycles.

Overview

4
4
Languages
4
4
years of post-secondary education
3
3
years of professional experience

Assistant Product Manager

Paygate India Pvt. Ltd.
Thane , Maharashtra
2020.09 - Current
  • Conceptualized and deployed enhanced product features and optimized implementation for use in marketing strategies.
  • Consulted with product development teams to enhance products based on customer data.
  • Established criteria for each milestone within product roadmap as means to measure developmental progress.
  • Helped incorporate product changes to drive customer engagement and firm profits.
  • Documented user stories, specifications and product features into detailed work order to communicate across teams and build mandatory requirements.
  • Directed planning, budgeting, vendor selection and quality assurance efforts.

Associate, Project Delivery

Avenues Payments Pvt. Ltd.
Mumbai , Maharashtra
2020.01 - 2020.08
  • Developed and initiated projects, including managing costs, schedule and performance.
  • Identified plans and resources required to meet project goals and objectives by setting realistic timelines and checkpoints.
  • Modified and directed project plans to meet organizational needs.
  • Achieved project deadlines by coordinating with contractors to manage performance.
  • Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.
  • Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.

Senior Web Solutions Specialist

Endurance International Group
Mumbai , Maharashtra
2017.06 - 2019.10
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
  • Developed and tested new product offerings prior to release to assist development team in bug identification.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Managed customers' expectations of support and technology functionality in order to provide positive user experience.

Work History

B.E - Electronics And Telecommunications

Don Bosco Institute Of Technology, Mumbai
2013.06 - 2017.05

Education

Skills

    Training & Development

undefined

Languages

English

Hindi

Marathi

Spanish

Assistant Product Manager - Paygate India Pvt. Ltd.
2020.09 - Current
Associate, Project Delivery - Avenues Payments Pvt. Ltd.
2020.01 - 2020.08
Senior Web Solutions Specialist - Endurance International Group
2017.06 - 2019.10
Don Bosco Institute Of Technology - B.E, Electronics And Telecommunications
-3.990000000000009

Timeline

Sharmyne AlexanderAssistant Product Manager