Sharon Arul Dass
Chinchwad
Summary
Enthusiastic and detail-oriented Data Analyst with foundational knowledge in data interpretation, statistical analysis, and data visualization. Recently graduated with a master's degree in BUSINESS ANALYTICS and equipped with hands-on experience in manipulating and analyzing data sets using [SQL, ADVANCE EXCEL, PowerBI]. Adept at identifying patterns, trends, and correlations that provide valuable insights to support business decisions. Eager to apply academic knowledge and practical skills to contribute effectively to a data-driven organization.
Overview
6
6
years of professional experience
1
1
Certification
Work History
CS Associate UK Technical Support AWS/VAT/Student Prime/Business Accounts/Resolution Specialist
Amazon India Private Limited
01.2019 - 05.2024
- Handing retail customer's escalation request as being a part of escalation department
- Assisting customer service associate for any query as a Resource assistance Lead
- Assisting customer service associate for concession more than their limit as a Concession Lead
- Research & Investigation on open reconciliation records of transactions regarding amazon pay and identify any risk by gathering, analyzing, summarizing, and interpreting data
- Identify opportunities to offer services while adhering to strict laws and regulation governing amazon uk sales
- Was Part of Pilot Projects like (LISA) and (CARACARA)
- Due to business requirement was selected in a 6-month Internal growth program focused on, data analytics, gathering data from various sources such as databases, spreadsheets, surveys, or external sources
- Acquired advanced skills in data analysis and interpretation, leading to improved decision-making capabilities within the team
- Successfully completed program milestones and received recognition for outstanding performance from senior management.
Neem Trainee
WNS
05.2018 - 04.2019
- Learnt subject field conscientiously and diligently
- Data collation and advance excel
- Troubleshoot problems and see them through to resolution
- Weekly reports.
Education
MBA -
Pratibha Institute of Business Management
Pune10-2023
BBA -
Manghanmal Udharam College of Commerce
Pune04-2020
HSC -
Pratibha Jr. College
Pune02-2017
Republic High School
Pune03-2015
Skills
- Team Collaboration
- Communication
- Problem Solving
- Great listening skills
- Interpersonal skills
Certification
- POWER BI
- SQL
- TABLEAU
- EXCEL
Languages
- English
- Marathi
- Hindi
Hobbies and Interests
- Travelling and trekking
- Reading
- Writing
Education
Master of Business Administration- Business Analytics, MBA, 2023, Pune University, BBA, 2020, Pune University, HSC, 2017, Maharashtra Board, SSC, 2015, Maharashtra Board
Affiliations
- Sales Analysis Project - Atliq Hardware
In this project, I've addressed a business challenge faced by a hardware company in India through simulation and analysis.
In this project, I utilized SQL queries within MySQL Workbench to delve into the data, followed by employing Power BI for ETL processes and visualizations to generate meaningful insights.
Personal Information
- Date of Birth: 10/04/1999
- Gender: Female
- Nationality: Indian
Disclaimer
I do hereby declare that the particulars of information and facts stated here in above are true, correct, and complete to the best of my knowledge and belief. SHARON ARUL DASS
Timeline
CS Associate UK Technical Support AWS/VAT/Student Prime/Business Accounts/Resolution Specialist
Amazon India Private Limited
01.2019 - 05.2024
Neem Trainee
WNS
05.2018 - 04.2019
MBA -
Pratibha Institute of Business Management
BBA -
Manghanmal Udharam College of Commerce
HSC -
Pratibha Jr. College
Republic High School
- POWER BI
- SQL
- TABLEAU
- EXCEL
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