Siri Reddy Ramidi
Hyderabad,TG
Overview
2
2
years of professional experience
Work History
CS Associate (Resolution Specialist)
Amazon Development Pvt Ltd
Hyderabad
10.2023 - Current
- Data Reporting and Analysis: Tracked and analyzed login/logout reports to monitor agent productivity using Excel and SQL.
- Customer Review Insights: Collected and shared customer feedback trends with the team, utilizing Excel dashboards and Power BI.
- Error and Issue Tracking: Gathered data on agent errors and escalated issues, improving resolution efficiency through data tracking and reporting.
- Metrics & Email Reporting: Compiled and shared key performance metrics (agent performance, customer satisfaction scores, resolution rates) with customer care agents through email reports, and automated dashboards.
- Identified the root causes of customer concerns, tracked the resolution process steps, and documented all actions taken.
- Provided feedback on processes used by other departments that could impact the overall satisfaction of customers.
Education
Bachelor of Technology - Computer Science and Engineering
Aurora's Technological and Research Institute
07.2023
Skills
- Python
- SQL
- Advanced Excel
- Power BI
- Tableau
- SQL (Querying & Database Management)
Business & Soft Skills:
- Metrics Tracking & Performance Reporting
- Communication & Email Reporting
- Problem-Solving & Critical Thinking
Websites
Accomplishments
- People Champion, Problem Resolver, Helping Hand, Positive Peggy, Extra Mile - Recognized for teamwork, problem-solving, accuracy, and outstanding contributions.
- Appreciation from seven site managers for excellence in operations and customer service.
Summary
Hardworking Associate committed to driving high sales in both slow and busy -driven Data Analyst with experience in data reporting, performance tracking, and process optimization. Skilled in leveraging Excel, SQL, and Power BI to analyze and visualize key business metrics. Adept at collecting and interpreting customer service data, tracking agent performance, and identifying process inefficiencies. Experienced in managing ticketing systems, analyzing dispute trends, and sharing performance metrics with stakeholders via email. Strong problem-solving skills with a keen eye for data accuracy and insights to drive business improvements. Seeking to apply analytical expertise in a data-driven environment.
Work Preference
Work Type
Full TimeInternshipWork Location
RemoteHybridOn-SiteImportant To Me
Work-life balanceCareer advancementTimeline
CS Associate (Resolution Specialist)
Amazon Development Pvt Ltd
10.2023 - Current
Bachelor of Technology - Computer Science and Engineering
Aurora's Technological and Research Institute
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