Hi, I’m
Sharon Dias
Business Analyst
Mumbai
Summary
Rational Business Analyst with 13 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
14
years of professional experience
4
Languages
Work History
Tata Consultancy Services
IT Analyst
09.2016 - Current
Job overview
- Currently Working as a consultant for a reputed nationalized bank, The Bank of India, as an IT analyst.
- Part of the implementation and project management team, which works on developing solutions, implementation, and management of various internal and external banking financial inclusion regulatory change requests pertaining to NPCI (National Payments Corporation of India), UIDAI (Unique Identification Authority of India), DFS (Department of Financial Services), RBI (Reserve Bank of India), and various renowned financial institution governing bodies to optimize business processes and meet business goals.
- Skilled in analytical problem-solving, requirement gathering, building testing plans, STLC, regression/functional testing, data analytics, customer service, stakeholder management, Unix shell scripting, Oracle 12c, Oracle 19c, MySQL, and application production/UAT support. Performed quality assurance (functional testing) and User Acceptance Testing (UAT), facilitating the on-time and acclaimed production go-live of the application. Good understanding of the Software Development Life Cycle (SDLC) and gap analysis. I possess a strong knowledge of financial inclusion and Indian PSU bank markets, with over 6 years of experience with leading PSU banks. Experienced in the design and review of various documents, such as BRD, FRD, test cases, and SRS. She is skilled in handling, analyzing, and resolving queries with a solid understanding of business requirements elicitation, requirement gathering, and translating requirements into specifications on regulatory changes of AEPS and other banking products by esteemed regulators like NPCI, UIDAI, DFS, and RBI.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
- Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
- Mentored junior staff within the IT department, guiding career growth through hands-on training exercises and constructive feedback sessions.
- 2) Hathaway Internet and Cable Services delivered L1/L2 support to the client for SQL databases at Hathaway Internet and Cable Services. Proactive monitoring for file system growth. Conduct system health checks on the production environment on a daily, weekly, and post-patching basis. Write queries and Excel functions to analyze a large amount of production data from databases and server/client application logs. Resolve application-related queries and issues based on the ticketing system.
Altisource Business Solution Pvt Ltd
Senior Analyst
08.2013 - 01.2016
Job overview
- Company Overview: Altisource Business Solutions Pvt Ltd provides service and technology solutions to real estate, mortgage, asset recovery, and customer relations management.
- In the VMO department, we assign property valuation assignments to the vendors.
- The challenge is to assign the order to the best possible vendor for a minimum fee and turnaround time.
- Solve vendor queries, if any, and assign the order at the earliest.
- Resolved and facilitated by my team in a number of process issues.
- Altisource Business Solutions Pvt. Ltd. provides service and technology solutions to real estate, mortgage, asset recovery, and customer relations management.
SERCO Global Services Pvt Ltd
Senior Associate
07.2012 - 06.2013
Job overview
- Worked for Debit Card Operations for Barclays Bank in Serco in the Fraud detection department on the debit cards.
- Attending inbound calls, taking customers through verification.
- Refreshing blocked cards for the customer.
- Issuing a new debit card and permanently blocking the card for the customer.
- Dealing with customer queries regarding debit cards.
Education
Amity UniverityMumbai
MBA from Business Analyst
04.2001
Chetna's Hazarimal Somani College of Arts & CommerceMumbai, India
Bachelor's of Commerce from Accounts
04.2001
St Mary's High SchoolMumbai
HSC from Commerce
04.2001
St Charles High SchoolMumbai
SSC from Maths
04.2001
Skills
Requirements gathering and analysis
Mannual Testing
Application Production Support
SQL proficiency
Linux Expertise
Stakeholders Engagement
Data analysis and reporting
Microsoft Office Suite proficiency
Advanced Excel skills
Database management expertise
Project management methodologies
Regulatory compliance awareness
Team Leadership
Learning New Skills
Learning new skills at work place growing each day.
Timeline
IT Analyst
Tata Consultancy Services
09.2016 - Current
Senior Analyst
Altisource Business Solution Pvt Ltd
08.2013 - 01.2016
Senior Associate
SERCO Global Services Pvt Ltd
07.2012 - 06.2013
Amity Univerity
MBA from Business Analyst
04.2001
Chetna's Hazarimal Somani College of Arts & Commerce
Bachelor's of Commerce from Accounts
04.2001
St Mary's High School
HSC from Commerce
04.2001
St Charles High School
SSC from Maths
04.2001