Shoubhik Mitra
Quality Assurance Engineer
Kolkata
Summary
QA Tester with 10 years of experience enhancing operations for organizations through information systems solutions. Proven track record of transforming specific business goals related to growth and efficiency improvements into new system designs. Knowledgeable innovator known for recommending new technologies to enhance existing systems and introduce new systems.
Overview
10
10
years of professional experience
Work History
IT Analyst
TCS Gitobitan
02.2016 - Current
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
- Decreased downtime by proactively identifying potential IT issues and implementing preventative measures.
- Conducted thorough root cause analyses on recurring defects, resulting in the implementation of effective corrective actions.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
Education
Bachelor of Computer Applications - Computer Applications Development
Meghnad Saha Institute of Technology
Kolkata, India 04.2001 -
Skills
Quality improvement
Continuous improvement
Quality processes
Functional testing
Defect tracking
Test case development
SOP development
Training material development
Project management
Requirements analysis
Risk assessment
Test automation
Usability testing
Regression testing
Requirements gathering
Defect logging
Root-cause analysis
Time management
Manual testing
Strong problem solver
Test planning
Timeline
IT Analyst
TCS Gitobitan
02.2016 - Current
Bachelor of Computer Applications - Computer Applications Development
Meghnad Saha Institute of Technology
04.2001 -