Open To Work
Shivam Prakash
Hyderabad
Summary
Results-driven Quality Analyst with expertise in quality audits and compliance management. Enhances processes through data analysis and root cause investigation, effectively resolving quality issues. Background in digital marketing, specializing in SEO optimization and campaign performance analysis to drive engagement and deliver measurable results.
Overview
3
3
years of professional experience
4
4
Certifications
Work History
Quality Analyst, Process Developer
Genpact
Hyderabad
05.2024 - Current
- Conducted quality audits to ensure compliance with established standards, identifying areas for improvement.
- Analyzed data trends to pinpoint process improvement opportunities, enhancing overall quality.
- Trained new team members on quality assurance protocols, fostering adherence to best practices.
- Participated in root cause analysis to resolve recurring defects.
- Ensured adherence to company regulations and procedures related to quality control.
- Developed comprehensive process documentation, including flowcharts, SOPs, and work instructions.
Senior Associate Consultant
Joy of Giving Global Foundation
Patna
01.2024 - 04.2024
- Analyzed voter data to identify key demographics, driving targeted outreach efforts.
- Developed strategic communication plans for political campaigns to enhance outreach effectiveness.
- Implemented digital marketing strategies for various client campaigns, driving engagement growth.
- Created engaging content for social media accounts, enhancing audience interaction.
- Utilized SEO techniques to optimize website visibility and drive organic traffic growth.
- Managed search engine accounts, executing comprehensive marketing services across platforms.
- Optimized website content for search engine rankings, improving user experience and traffic.
- Adjusted strategies based on campaign performance data, optimizing campaign effectiveness.
Digital Marketing Executive
IPAC
Patna
05.2023 - 12.2023
- Oversaw digital marketing strategy, enhancing brand exposure and increasing audience engagement.
- Developed engaging content for social media, blogs, and email marketing.
- Conducted market research to identify trends and shape digital strategies.
- Managed SEO activities, driving improvements in keyword rankings through research, link building, and content optimization.
- Monitored campaign performance using analytics tools like Google Analytics.
- Coordinated with external vendors for digital advertising and SEO initiatives, ensuring alignment with overall marketing goals.
- Tracked competitor activities to maintain a competitive edge in digital marketing.
- Ensured compliance with data protection and privacy regulations in all marketing efforts.
Education
MBA - Marketing Management
LNMI
Patna12.2020
Bachelor of Arts - Sociology
Bachelor of Arts
Patna08.2017
Skills
- Quality audits and compliance management
- Data analysis and market research
- Process improvement and quality enhancement
- Training development and campaign performance
- Root cause analysis and risk assessment
- Digital marketing and SEO optimization
- Problem solving and Quality control investigations
- QC investigations
- Campaign performance
- Digital marketing
- SEO optimization
- Process improvement
- Quality audits
- Data analysis
- Compliance management
- Root cause analysis
- Audit processes
- Risk assessment
- Quality improvement
- Lean six sigma
Languages
English
Proficient (C2)
C2
Certification
AML KYC
Accomplishments
Recognized as a Top Performer in the Trust & Safety Process at Genpact for exceptional quality and productivity (2024–2025).
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteSalary Range
₹79000/yr - ₹120000/yrTimeline
Quality Analyst, Process Developer
Genpact
05.2024 - Current
Senior Associate Consultant
Joy of Giving Global Foundation
01.2024 - 04.2024
Digital Marketing Executive
IPAC
05.2023 - 12.2023
MBA - Marketing Management
LNMI
Bachelor of Arts - Sociology
Bachelor of Arts