Sharon Khayi
Analyst Control Management
Gurugram
Summary
Dynamic and result driven Professional with a total experience of 15 years, of which 11 years are in driving the RBST program test transactions and interactions between global servicing and American Express customers in order to evaluate adherence to compliance related controls at the process and transactional level.
Extensive experience in business analysis and regulatory compliance monitoring.
Excellent communication and interpersonal skills with ability to relate to people at all level.
Overview
11
11
years of professional experience
Work History
Sr. Analyst, Control Management
American Express
08.2013 - Current
- Perform testing to ensure customer care professionals and American Express are in compliance with Federal Regulations. Tests may include monitoring calls, transactions and other communications.
- Mentored colleagues in fostering professional development while enhancing overall team performance.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Provided expert advice for senior management, contributing to informed decision-making and strategic planning.
Education
General Studies
University of Delhi
Skills
Knowledge of business operations
Languages
English
Upper intermediate (B2)
Hindi
Elementary (A2)
Timeline
Sr. Analyst, Control Management
American Express
08.2013 - Current
General Studies
University of Delhi
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