Hi, I’m
Nasir Sayyad
Workload Automation Tool Analyst
Summary
Experienced professional in large-scale enterprise Support & IT domain. Proficient in all aspects of Client Server computing. I have taken new technologies, implemented and integrated them into an existing infrastructure and provided the support. I possess the willingness to take on new responsibilities and job functions and I am highly self-motivated, enthusiastic and professional with excellent team skills.
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
1
Certification
3
Languages
Work History
Tata Consultancy Services
Control M Workload Automation tool Senior Analyst
Job overview
- Key role in Monitoring & Scheduling day to day batch jobs
- Analysing the root cause of the job failures if any and accordingly reporting it to the functional team on priority
- Job creation and task closures as per the client requirements
- ADHOC job creation and scheduling changes as per the requirements
- Implementation of new jobs in QA domain and then testing the job run before implementing it in PROD domain
- Managing weekend change implementation and upgradation activity in sync with the functional teams
- Managing the BIZTALK application monitoring and notifying the respective teams
- Managing the READSOFT application monitoring on outlook and notifying the respective teams
- Managing the WEB METHODS application monitoring and notifying the respective teams
- Creation of CALENDAR for all active jobs during the year end post approval from the Control M ADMIN
- Updating the Control M SOP document along with the updates
- Handling the year end audit activity with the 3rd party stakeholders and clients and providing the required audit documents.
Tata Consultancy Services
Remote Support Engineer
Job overview
- Reporting to Managers, Executives of company concerning help desk metrics
- SLA based team Governance, dash boarding
- Working in NITO (Network & IT Operations) team as Remote Support Engineer for International Client (Australian Telstra Process)
- Providing On call, Remote support, Chat Support to the International users, working in Assigned, In Process, Pending queue Incidents
- Working on VM's
- Providing support to the Windows 7, Windows 10 Operating System,, application related issues
- Supporting Outlook, Lync, Citrix, VM ware, ICA Client, Windows Profile, Registry, Storage, Permission, Encryption
- Handle and Manage Lenovo, Toshiba laptops, desktops Operating Systems Rebuild and hardware related issues
- Working on BMC Remedy Ticketing tool
- Raising Master INC as per the ITIL defined processes
- Supporting Network related issues, Handling SCCM related issues using Configuration Manager Console.
NITO PROCESS
Remote Support Engineer
Job overview
- Reporting to Managers, Executives of company concerning help desk metrics
- SLA based team Governance, dash boarding
- Handle & manage day-to-day IT operations as per ITIL defined processes
- Ensuring adequate engineer support & availability of other IT resources
- Providing VIP support to CxO, MDR, DR, Sr
- VP, and VP support during weekends
- Thin Client – Participated in complete migration of more than 3000 users from FAT systems to Thin Client environment
- Providing VM's, preparing & scheduling Home drive & shared drive data migration
- Troubleshoot pre & post Thin client migration related issues
- Providing support to the Windows systems, Thin Client, Lenovo desktops, Dell & Lenovo laptops, Dell workstations
- Support to the CSV client server console & Desktop director, VM systems and Citrix Xen Desktop related issues, VPN connectivity, Applications support, Outlook related issues
- Support to local & remote users using BMC Remedy & SNOW ticketing tool
- Maintaining the asset details on HP Asset Manager
- Understanding of ITIL framework
- Support to the Storage and Network related issues.
Dreamers Media & Advertising Pvt. Ltd.
L2 support Engineer
Job overview
- System administration (Windows)
- Resource procurement (Hardware, Software, Network and Communication)
- Implementation and administration of network solutions using Windows XP and Windows 7 Workstations
- Setup and troubleshooting of Microsoft Outlook software
- Handling a team of two.
IBM India Pune (Future Focus Consultants Pvt Ltd.) (IBM Service Partner)
Technical Support engineer
Job overview
- System Administration – Administer the IBM TSRM tool for ticket handling
- Administer the System Maintenance related operations Network troubleshooting, Disk space management
- System Security, Archival and Antivirus updating
- Ensure uptime of all Infrastructure assets (Hardware, Software, Network, and Communication)
- Improve response times call locked by users on hardware, software and email
- Project related procurement (Hardware, Software, Network, and Communication)
- Installation of Software - IBM Rational: - Working on TSRM tool, IBM images etc
- IBM Lotus: - Installation- Setup and troubleshooting of Lotus notes client software
- Replication – Setting, Scheduling and troubleshooting
- Archive - Setting, Scheduling and troubleshooting
- Lotus ID - Configuring Lotus Notes ID
- Same time - Setup and troubleshooting of Same time.
WIPRO INFOTECH (Formerly Impact Consultancy Services)
Support Engineer
Job overview
- System Administration – Administer the System Maintenance related to all Dell assets
- Complete the Certification for dell system and the training for all products before attending the call
- Ensure uptime of all Infrastructure assets (Hardware, Software, Network, and Configuration)
- Improve response times call locked by users on hardware, & network
- Project related procurement (Hardware, Software, Network, and Communication)
- Hardware Administration - Responsible to carry out hardware installation, breakdown maintenance, and preventive maintenance, spares management and keep updated with the latest developments in hardware
- Co-ordinate with the vendors for any hardware related issues
- Role: Providing technical support to PC computer users in the field and Specializing in the DOS/Windows environment
- System Administration of a Windows XP, windows 2000 windows 2003, network
- Troubleshooting and solved problems with hardware including hard drives, processors, NIC, modems and Multi-media, and software including network setups, TCP/IP, and a wide variety of applications.
Education
Jet King Computer Institute
Diploma In Computer Hardware & Networking
KarROX Technologies Limited
Microsoft Certified System Expert
Kolhapur University
Graduate of Arts
University Overview
- Microsoft Certified Professional Certification 70-270
- Windows Server 2003 Certification 70-290
- Dell Certifications
Skills
Client management
Trainingsattended
- Entire Training Course Attended for MCSE
- Entire Training Course Attended for CCNA
- Entire Training Attended for Dell Products
- Entire Training Attended for IBM Lotus Notes & IBM Process
- Entire training attended for Tivoli Service Request Manager.
Personal Information
- Date of Birth: 02/03/86
- Nationality: Indian
Certification
BMC certified Fundamentals of Control M Workload Automation tool
BMC Certified Fundamentals of Control M Workload Automation tool
Successfully attended the 5 days workshop organised by TCS in BMC premises and successfully got certified for Fundamentals in Control M Workload Automation tool.
Timeline
BMC certified Fundamentals of Control M Workload Automation tool
07-2018
Control M Workload Automation tool Senior Analyst
Tata Consultancy Services
Remote Support Engineer
Tata Consultancy Services
Remote Support Engineer
NITO PROCESS
L2 support Engineer
Dreamers Media & Advertising Pvt. Ltd.
Technical Support engineer
IBM India Pune (Future Focus Consultants Pvt Ltd.) (IBM Service Partner)
Support Engineer
WIPRO INFOTECH (Formerly Impact Consultancy Services)
Jet King Computer Institute
Diploma In Computer Hardware & Networking
KarROX Technologies Limited
Microsoft Certified System Expert
Kolhapur University
Graduate of Arts
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
Randall RichmondRandall Richmond
Senior Leader Workload Automation at Red LobsterSenior Leader Workload Automation at Red Lobster