Sharon Sharpe

• Worked on AI-driven annotation projects involving data labeling, content evaluation and quality validation to support machine learning model training and performance improvement.
• Maintained high accuracy and consistency in annotation workflows through quality checks, dataset reviews, and adherence to project-specific AI guidelines.
• Executed annotation-based projects at CS Labs, ensuring accuracy and quality control for optimal data integrity.

• Handled high-volume telephone calls to address and resolve customer queries.
• Assisted U.S. card members via calls to resolve issues, including balance inquiries, payment queries, and card benefits, while guiding them on account access and maximising feature use on the Amex website.
• Resolved customer complaints with empathy and professionalism, leading to increased satisfaction and loyalty.
• Coordinated with departments to promptly resolve customer issues, enhancing overall service delivery.
• Engaged customers in conversation to build relationships, contributing to improved customer satisfaction scores.

• Coordinated small and large scale events, conferences, and seminars, ensuring effective execution and attendee satisfaction.
• Managed all logistical aspects of events, from venue selection to transportation arrangements, ensuring smooth operations.
• Planned and organised invites and participant registration.
• Cultivated and sustained relationships with key stakeholders, including sponsors, vendors, and clients, contributing to event success and collaboration.
• Executed targeted marketing strategies for conferences and events to enhance attendance and engagement.
• Clients worked for is Pepsi Co, Tropicana, Kia Motors, Nodwin Gaming, Mountain Dew and BCCI

• Managed end to end client projects for small and large businesses, ensuring timely delivery and alignment with client requirements and business goals.
• Coordinated with development and design team to support website development projects, including planning, execution and quality assurance.
• Acted as the primary point of contact for clients, handling business updates, feedback and issue resolution through inbound and outbound communication channels.
• Assisted businesses in improving their website features, functionality and optimisation strategies.
• Handling client escalations and change requests professionally, maintained strong client relationships and high client satisfaction.
• Effectively handled multiple client requirements, while consistently meeting deadlines, maintaining service quality and ensuring high client satisfaction.

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