Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Certification
Languages
Timeline
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SOUMYA RANJAN SATPATHY

SOUMYA RANJAN SATPATHY

CUTTACK

Summary

Analytical Associate Consultant with 5 years of experience in technical support, specializing in second-level case resolution and enhancing customer experience. Expertise in Unix-based systems, modern scripting languages, and debugging complex technical issues. Strong background in AWS cloud services and operating system management, with a focus on optimizing system performance and ensuring high availability.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Associate Consultant

Capgemini
09.2024 - Current
  • Ensured system stability and minimal downtime through application and production support.
  • Troubleshot and resolved issues in Linux, Unix, SQL, and related environments.
  • Performed incident management and root cause analysis to enhance system reliability.
  • Collaborated with developers and business teams to improve application performance.
  • Utilized monitoring and ticketing tools including ServiceNow, Datadog, Kibana, and AppDynamics.
  • Identified client needs to develop tailored solutions through collaboration.
  • Facilitated communication between clients and company to deliver top-tier support.
  • Supported digital wallets such as Apple Pay, Google Pay, and Samsung Pay.

Senior Software Engineer

Capgemini
02.2020 - 08.2024
  • Executed lifecycle and release management for applications on VMware Tanzu PCF and Gemfire.
  • Automated deployment processes through CI/CD pipelines utilizing Jenkins.
  • Managed version control in GitHub, employing strategic branching and merging techniques.
  • Oversaw MariaDB databases, ensuring replication, backups, recovery, configurations, and optimizations.
  • Directed 24/7 operations support with emphasis on incident and change management processes.
  • Resolved complex issues related to software applications quickly and effectively.
  • Investigated production issues reported by users and provided timely resolutions.
  • Collaborated with cross-functional teams to define project requirements and specifications.

Education

Bachelor of Science - Information Technology

Utkal University
Bhubaneswar
04-2019

XIIth - English

OPS Mahavidyalaya
Dhenkanal
03-2016

Xth - English

DAV Public School
Badamba
04-2014

Skills

  • Incident management
  • Application support
  • System stability
  • Troubleshooting skills
  • Process automation
  • Client communication
  • Change management
  • Problem solving
  • Adaptability
  • Clear communication
  • Client relationship management
  • Project management support

Languages

  • English
  • Hindi

Personal Information

Total Experience: 5 years 6 months

Certification

  • AWS Cloud Practictioner
  • Red Hat Cloud Native Development

Languages

English
First Language

Timeline

Associate Consultant

Capgemini
09.2024 - Current

Senior Software Engineer

Capgemini
02.2020 - 08.2024

Bachelor of Science - Information Technology

Utkal University

XIIth - English

OPS Mahavidyalaya

Xth - English

DAV Public School

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SOUMYA RANJAN SATPATHY