SOUMYA RANJAN SATPATHY
CUTTACK
Summary
Analytical Associate Consultant with 5 years of experience in technical support, specializing in second-level case resolution and enhancing customer experience. Expertise in Unix-based systems, modern scripting languages, and debugging complex technical issues. Strong background in AWS cloud services and operating system management, with a focus on optimizing system performance and ensuring high availability.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Associate Consultant
Capgemini
09.2024 - Current
- Ensured system stability and minimal downtime through application and production support.
- Troubleshot and resolved issues in Linux, Unix, SQL, and related environments.
- Performed incident management and root cause analysis to enhance system reliability.
- Collaborated with developers and business teams to improve application performance.
- Utilized monitoring and ticketing tools including ServiceNow, Datadog, Kibana, and AppDynamics.
- Identified client needs to develop tailored solutions through collaboration.
- Facilitated communication between clients and company to deliver top-tier support.
- Supported digital wallets such as Apple Pay, Google Pay, and Samsung Pay.
Senior Software Engineer
Capgemini
02.2020 - 08.2024
- Executed lifecycle and release management for applications on VMware Tanzu PCF and Gemfire.
- Automated deployment processes through CI/CD pipelines utilizing Jenkins.
- Managed version control in GitHub, employing strategic branching and merging techniques.
- Oversaw MariaDB databases, ensuring replication, backups, recovery, configurations, and optimizations.
- Directed 24/7 operations support with emphasis on incident and change management processes.
- Resolved complex issues related to software applications quickly and effectively.
- Investigated production issues reported by users and provided timely resolutions.
- Collaborated with cross-functional teams to define project requirements and specifications.
Education
Bachelor of Science - Information Technology
Utkal University
Bhubaneswar04-2019
XIIth - English
OPS Mahavidyalaya
Dhenkanal03-2016
Xth - English
DAV Public School
Badamba04-2014
Skills
- Incident management
- Application support
- System stability
- Troubleshooting skills
- Process automation
- Client communication
- Change management
- Problem solving
- Adaptability
- Clear communication
- Client relationship management
- Project management support
Languages
- English
- Hindi
Personal Information
Total Experience: 5 years 6 months
Certification
- AWS Cloud Practictioner
- Red Hat Cloud Native Development
Languages
English
First Language
Timeline
Associate Consultant
Capgemini
09.2024 - Current
Senior Software Engineer
Capgemini
02.2020 - 08.2024
Bachelor of Science - Information Technology
Utkal University
XIIth - English
OPS Mahavidyalaya
Xth - English
DAV Public School
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