Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Preethi Kala

Chennai

Summary

Experienced professional with a strong background in information management and process optimization within the e-commerce industry. Aiming to utilize my skills as a Senior Process Analyst to enhance quality control measures and provide clients with valuable, data-driven insights.

Overview

5
5
years of professional experience

Work History

Senior Process Analyst

Tata Consultancy Services
Chennai
02.2024 - Current
  • Led quality control initiatives for receipt data collected from the US market, ensuring accuracy, consistency, and compliance with client requirements. Consistently achieved a production percentage and quality rating of 100%.
  • Analyzed and decoded product information from receipts, categorizing products according to client specifications and industry standards.
  • Led process improvement efforts to streamline workflows and enhance efficiency in data collection, analysis, and delivery.
  • Collaborated with cross-functional teams to identify root causes of data discrepancies and implement corrective actions.
  • Developed and maintained documentation of standard operating procedures (SOPs) for data management and quality assurance processes.
  • Delivered high-quality analyses to clients, presenting findings and recommendations in a clear and concise manner.

Highlights : Managed a team of 5 members, providing leadership and guidance in achieving project goals.

Information Specialist

Tata Consultancy Services
Chennai
12.2020 - 02.2024
  • Collected US market receipt data from various teams, ensuring accuracy in product decoding and categorization.
  • Implemented client-specific product categorization systems, enhancing data relevance and usability.
  • Conducted detailed data analysis to support client market research and consumer behavior studies.
  • Collaborated with team members to streamline data collection processes, resulting in improved efficiency.
  • Achieved consistent metrics of 100% production and quality.

Highlights : Trained and mentored 30+ team members, fostering a culture of continuous learning and development.

Trainee

Tata Consultancy Services
Chennai
11.2019 - 11.2020
  • Completed extensive training in data collection, analysis, and reporting within the e-commerce sector.
  • Assisted in various projects to gain hands-on experience in product decoding and categorization.
  • Developed foundational skills in data management and client reporting.

Education

MBA - HR Management - Distance Education

Anna University
Chennai
01-2021

Bachelor of Science - Mathematics

Sri Akilandeswari Womens' College
Vandavasi
01-2019

Skills

Data Analysis and Interpretation

Process Improvement

Quality Control

Product Categorization

Client Relationship Management

Market Research

Microsoft Excel

Cross-functional Collaboration

E-commerce Analytics

Accomplishments

  • Received the On-the-Spot Award three times in May 2023, April 2022, and March 2021 for outstanding performance and contributions to the team.
  • Earned the Applause for the Team Award in March 2023 for exceptional teamwork and collaboration.
  • Recognized with the Service and Commitment Award in November 2022 for dedication and exemplary service to the organization.
  • Named Star of the Month in July 2021 for consistently demonstrating excellence in performance and leadership.
  • Received the Special Initiative Award in March 2021 for innovative problem-solving and initiative-taking.
  • Honored with the BPS Star Performer Award in June 2020 for outstanding performance and significant contributions to business process services.

Timeline

Senior Process Analyst

Tata Consultancy Services
02.2024 - Current

Information Specialist

Tata Consultancy Services
12.2020 - 02.2024

Trainee

Tata Consultancy Services
11.2019 - 11.2020

MBA - HR Management - Distance Education

Anna University

Bachelor of Science - Mathematics

Sri Akilandeswari Womens' College
Preethi Kala