SHARUN MATHEW
idukki
Summary
Over 8 years of experience in network & cloud services with a strong foundation in service delivery, leading cross-functional teams, and customer relationship management,
Excellent inter-personal skills and communication skills, coupled with effective problem-solving and critical thinking skills have helped me establish a solid track record in building relationships with customers and enabling value based delivery.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Technology Analyst
Infosys Ltd.
01.2022 - Current
- Managed cross-functional teams to drive project progress, ensuring clear communication and timely resolution of issues.
- Solicited client feedback on consultant performance and reviewed, implemented and executed changes to enhance project delivery.
- Streamlined inventory management processes by keeping accurate records of all networking equipment.
- Assisted in the design and deployment of new networks, adhering to established protocols and policies.
- Managed approximately 15 incoming calls, emails per day from customers
Senior Systems Engineer
INFOSYS LTD
01.2020 - 04.2022
- Project Management Role.
- Networking, Troubleshooting.
- Troubleshot and resolved complex network issues, reducing downtime and enhancing productivity.
- Optimized network infrastructure for flawless performance.
- Managed network performance and implemented changes to improve efficiency.
Operational Executive
INFOSYS LTD
01.2019 - 12.2020
- Applied Quality Assurance (QA) methodologies to measure output quality.
- Established key performance indicators KPIs for quality objectives, monitoring progress and adjusting strategies to achieve targets.
- Developed detailed project documentation, including scope of work, project schedules, and financial reports.
- Liaised between project teams and clients, maintaining open lines of communication to meet project requirements.
- Managed stakeholder expectations through regular updates, reports, and presentations on project progress.
Education
BSC PHYSICS WITH COMPUTER APPLICATION -
MAHATMA GANDHI UNIVERSITY
KOTTAYAM, KERALA01-2017
Skills
- Project management
- Network troubleshooting
- Stakeholder coordination
- Risk assessment
Certification
- BUSINESS COMMUNICATION (Level 6)
Languages
English
Proficient
C2
Malayalam
Proficient
C2
Hindi
Elementary
A2
Timeline
Technology Analyst
Infosys Ltd.
01.2022 - Current
Senior Systems Engineer
INFOSYS LTD
01.2020 - 04.2022
Operational Executive
INFOSYS LTD
01.2019 - 12.2020
BSC PHYSICS WITH COMPUTER APPLICATION -
MAHATMA GANDHI UNIVERSITY
AWARDS
- INFOSYS AWARDS