Shashank
Lead Associate
New Delhi
Summary
Results-driven Fraud Detection and Risk Management specialist with a proven track record in identifying suspicious activities and assessing risks to protect businesses and customers. Expertise in analyzing transaction patterns and leveraging data insights to enhance fraud prevention strategies, ensuring secure customer experiences through informed decision-making in dynamic environments. Recognized for reliability and adaptability, with strong time management and problem-solving skills that facilitate swift learning and application of new techniques. Committed to driving team success and contributing to organizational growth through a proactive and goal-oriented approach.
Overview
8
8
years of professional experience
Work History
Lead Associate
WNS
07.2023 - 06.2026
- Led merchant account investigations, analyzing transaction behavior, business models, and risk exposure to identify fraud-related suspicious activity.
- Conducted end-to-end transaction monitoring and fraud investigations including ACH fraud, identity theft, account takeover, and debit/credit card fraud.
- Performed risk assessment of complex financial crime cases, such as money laundering and fraud investigation.
- Served as subject matter expert (SME) for Fraud Operations, providing operational guidance and improving overall team productivity by 30%.
- Certified Quality Auditor – Led QA for fraud operations, conducted daily audits, and managed quality dashboards and reporting.
- Collaboration with internal stakeholders (including business leaders, project manager and SMEs) to support business operations and promote alignment with the client’s objectives and SLAs.
- Prepared and presented detailed investigation findings to clients; supported audits and regulatory reviews.
- Identification of trends and opportunities to improve areas and develop new process and procedures through the monitoring and analysis of operation data and performance metrics.
Senior Associate
EXL Services
04.2022 - 06.2023
- Conducted transaction monitoring for fraud risk mitigation in compliance with AML, BSA, and global regulatory standards (FinCEN, FATF).
- Analyzed customer transactions and account behavior to identify red flags, suspicious patterns, and fraud typologies.
- Documented cases and escalated suspicious activities in a timely manner to support effective fraud risk mitigation.
- Tracked alert timelines and implemented control measures to ensure compliance with internal and external SLAs.
- Conducted deep-dive investigations into high-risk and high-volume transactions to identify money laundering typologies and enhance fraud detection efforts.
Associate
SBI Cards & Payment Services Ltd.
06.2019 - 04.2022
- Oversaw fraud risk assessment and KYC operations, ensuring compliance and mitigating potential risks.
- Conducted KYC onboarding checks, document verification, sampling, and customer screening.
- Conducted risk assessment and compliance verification for customer accounts and transactions to uphold regulatory standards.
- Conducted KYC on-boarding checks, document verification, sampling, and customer screening.
Executive (Airtel Retention Process)
Aegis
11.2018 - 06.2019
- Developed and managed customer retention strategies, resolving service-related issues to enhance customer satisfaction.
- Provided accurate, timely customer support through tailored retention plans, achieving 100% quality and accuracy standards.
Education
B.Sc. - Physical Science, Computer Science
Atma Ram Sanatan Dharma College
Delhi, India01-2017
Skills
Fraud investigation
Anti-money laundering
Risk Mitigation
Teamwork and collaboration
Adaptability and flexibility
Decision-making
Operational efficiency
Process Improvement
Accomplishments
- Increased operational efficiency by 30% through automation of manual tasks and process optimization.
- Promoted to Subject Matter Expert (SME) role for demonstrating strong fraud domain expertise and operational excellence.
- Achieved Certified Quality Auditor and Certified Trainer credentials for fraud and AML operations.
- Successfully trained 60+ professionals across multiple batches in fraud detection and anti-money laundering processes.
Timeline
Lead Associate
WNS
07.2023 - 06.2026
Senior Associate
EXL Services
04.2022 - 06.2023
Associate
SBI Cards & Payment Services Ltd.
06.2019 - 04.2022
Executive (Airtel Retention Process)
Aegis
11.2018 - 06.2019
B.Sc. - Physical Science, Computer Science
Atma Ram Sanatan Dharma College