Shashank B
Bangalore
Summary
Driven Business Operations Associate aiming to leverage a proven history of managing competing priorities and completing diverse business responsibilities with accuracy and efficiency demonstrated over 2.6 years in similar roles.
Overview
3
3
years of professional experience
Work History
Business Operations Associate
Kay Kay Overseas Corporation
03.2023 - Current
- Developed and distributed reports to inform management and stakeholders.
- Maintained database systems to track and analyze operational data.
- Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
- Collected, arranged, and input information into database system.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Generated reports detailing findings and recommendations.
- Closely work with vendor managers and brands to negotiate deal price during the events.
- Closely work with in stock managers and was Responsible to manage UHI/USI and Out of stock selections.
- Single handedly owning the DF process for portfolio of Toys and PCA and onboarded 58 brands on DF.
- Working on price nudges with the objective of improving price competitiveness.
Business Operations Associate
RK World Infocom Private Limited
12.2021 - 03.2023
- Proficiently managed and listed merchandise on Amazon.com's India marketplace, ensuring a 99% positive vendor experience.
- Successfully addressed end-to-end vendor queries, achieving a 76% First Contact Resolution rate and maintaining an efficient Turnaround Time (TAT) of 82%.
- Managed end-to-end processes involving Catalogue, Purchase Orders, Shipments, and Amazon Direct Fulfillment merchandise
- Pioneered the 'Voice of Vendor' project, independently identifying and resolving process gaps, resulting in a significant 76% reduction in recurring issues.
Education
BBA - Finance
RNS First Grade College
Bengaluru, India09.2021
Skills
- Vendor Queries
- Report Generation
- File Management
- Database Management
- Vendor Scorecard Generation
- Order Management
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Kannada
Bilingual or Proficient (C2)
Timeline
Business Operations Associate
Kay Kay Overseas Corporation
03.2023 - Current
Business Operations Associate
RK World Infocom Private Limited
12.2021 - 03.2023
BBA - Finance
RNS First Grade College
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