Subhojit Bhattacharjee
Business operations associate
Bengaluru
Summary
Reliable business professional with experience in project management, process improvement and financial analysis. Proven track record of successfully streamlining business operations and reducing costs. Adept at analyzing data to identify trends and developing strategies to improve efficiency. Proficient in English, Bengali and Hindi
Overview
6
6
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Business Operations Associate
Kyndryl
08.2022 - Current
- Reduced operational costs by identifying inefficiencies and implementing cost-saving measures.
- Boosted customer satisfaction rates by addressing inquiries promptly and providing exceptional service.
- Designed easy-to-understand dashboards that provided real-time insights into key performance metrics enabling informed decisions.
- Developed training materials to educate team members on essential skills required for their roles within the organization effectively executed projects aligning with team objectives.
- Enhanced team productivity through effective communication, collaboration, and time management strategies.
- Prepared detailed reports using excel and powerBI for senior management, highlighting key performance indicators and progress towards goals.
- Developed strong relationships with cross-functional teams to ensure seamless project execution and goal achievement.
- Collected, arranged, and input information into database system.
- Developed and upheld a technical team alignment chart at the organizational level.
Oracle Database Administrator
Kyndryl
04.2019 - 07.2022
- Troubleshoot database issues to create and resolve trouble tickets
- Ensured database backups are appropriately executed and periodic restorations are exercised to ensure backup quality
- Perform manual healthcheck on yearly basis.
- Took part in upgradation of DBs from 11g to 19c (Dev, test & Prod)
- Upgraded and applied standard PSU patches using Opatch
- Configured ASM for both lower and higher environments.
- Incorporated agile methodologies in the team such as backlog refinement, retrospective, bulls-eye etc
- Proficient with agile tools like Mural, Bluesight and JIRA
Associate Technical Support Engineer
IBM
06.2018 - 04.2019
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Delivered Tier-1 support and SME input to internal IBM employees.
- Designed tailored engineering solutions for customers based on key requirements.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Maintained detailed documentation of all support cases, enabling effective tracking and reporting of trends in customer issues.
- Proactively identified areas for improvement in existing systems, recommending solutions for enhanced functionality and performance optimization.
- Improved customer satisfaction by promptly addressing and resolving technical issues.
- Mentored junior engineers, helping them develop their skills and fostering a supportive team environment.
Education
Civil Engineering -
REVA INSTITUTE OF TECHNOLOGY AND MANAGEMENT
Bengaluru 07.2012 - 05.2016
Higher Secondary (ISC) - undefined
ADAMAS INTERNATIONAL SCHOOL
01.2011 - 05.2012
High school (ICSE) - undefined
ADAMAS INTERNATIONAL SCHOOL
01.2010 - 05.2011
Skills
RHELWindowsSQL QueriesCreating Oracle DatabasesData Audits
PowerBi
MS office
Report Generation
Data Analysis
Sharepoint
Mural
Accomplishments
- Zero escalations from the client and received achievement emails for oracle and other work sectors.
- Achieved all the 'checkpoint goals' in both IBM and Kyndryl.
- Implemented agile framework for team in Bluesight and mural.
- Provided guidance to incoming team members as they integrated into the team.
Certifications & badges
- Agile explorer, 2019
- Agile, Actionable Insights & Automation Explorer, 03/01/19
- Python for data science, 09/01/19
- Data Science Foundations - Level 1, 09/01/20
- Oracle database 12c
- Managing Users And Security
- Managing Schema Objects, Such As Tables, Indexes, And Views
- Making Database Backups And Performing Recovery When Necessary
- Monitoring And Tuning Performance
- Agile Methodologies
- Javascript
- Python
- Manual Software Testing
- MS Office
- Big Data Foundations - Level 1, 09/01/20
- Watson visual recognition, 05/01/21
- Getting started with Google kuberneter engine, 2022
- Elastic Google cloud infrastructure: Scaling and automation, 2022
Personal Information
- Date of Birth: 04/15/94
- Nationality: Indian
Extracurricular Activities
- Swimming
- Indoor and outdoor sports
- Travelling
- Feeding stray animals and working for their betterment.
- Collect information on various topics, bug hunting, reading about emerging IT technologies on the internet
- PC games and PlayStation
Timeline
Business Operations Associate
Kyndryl
08.2022 - Current
Oracle Database Administrator
Kyndryl
04.2019 - 07.2022
Associate Technical Support Engineer
IBM
06.2018 - 04.2019
Civil Engineering -
REVA INSTITUTE OF TECHNOLOGY AND MANAGEMENT
07.2012 - 05.2016
Higher Secondary (ISC) - undefined
ADAMAS INTERNATIONAL SCHOOL
01.2011 - 05.2012
High school (ICSE) - undefined
ADAMAS INTERNATIONAL SCHOOL
01.2010 - 05.2011