Shashank Bari
Quality Insights Analyst (Hospitality)
New Delhi,East Delhi
Summary
Dedicate Hospitality professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work History
Quality Insights Analyst
Airbnb
Gurugram, Haryana
03.2019 - Current
- Trained on application like Jira, Genesys, Sales Force, Amadeus, Sabre, Clear metric.
- Started working as a Associate for Airbnb.
- Handled user's questions on various Hospitality queries ie check-in/out, Cleanliness of Listing, rules and regulations for check-in
- Helping user for smooth check-in and Check-out, Helping Customer queries and complaint.
- Used Microsoft Word and other software tools to create documents and other communications.
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Received and processed stock into inventory management system.
- Developed team communications and information for meetings.
Senior Associate
American Express
Gurgaon, Haryana
11.2017 - 01.2019
- Worked varied hours to meet seasonal and business needs.
- Trained and supported new team members, maintaining culture of collaboration.
- Assigned tasks to lower-level personnel based on qualifications and skills set.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
Sales Manager
Deposit Photos LLC
Kiev, Kiev
01.2017 - 11.2017
- Prepared merchandise for sales floor by pricing or tagging.
- Engaged with customers to build rapport and loyalty.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories and merchandise care.
Quality Assurance Analyst
Hyper Quality (Expedia)
Haryana, Gurgaon
04.2014 - 01.2017
- Created and achieved product quality objectives and met product specifications for Expedia.
- Analyzed and tested different builds to identify, trace and help resolve bugs in the system.
- Fixed identified issues to improve workflows.
- Devised cohesive test plans for projects using advanced technologies.
Education
Bachelors in Journalism And Mass Communication - Management And Public Relations
Guru Gobind Singh Indraprastha University
Delhi 05.2010 - 05.2013
Skills
Quality checks
Welcoming guests
Problem-solving skills
Time management
Decision-Making
Policy and procedure adherence
Strategic planning and analysis
Quality assurance
Brand Management
Planning and Coordination
Multitasking Abilities
Timeline
Quality Insights Analyst
Airbnb
03.2019 - Current
Senior Associate
American Express
11.2017 - 01.2019
Sales Manager
Deposit Photos LLC
01.2017 - 11.2017
Quality Assurance Analyst
Hyper Quality (Expedia)
04.2014 - 01.2017
Bachelors in Journalism And Mass Communication - Management And Public Relations
Guru Gobind Singh Indraprastha University
05.2010 - 05.2013