Shashank Bhatnagar
Remote Support Engineer
Guragaon
Summary
Results-oriented [Type] Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Remote Support Engineer
Genpact India pvt.ltd.
Gurgaon
07.2022 - Current
- Communicated with clients to verify roots and causes of computer problems.
- Upgraded operating systems and computer software to perform compatibility with programs.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Monitored systems in operation and quickly troubleshot errors.
- Implemented technical solutions to solve customer issues and increase satisfaction.
Desktop Support Engineer
Wipro Ltd.
MORADABAD
12.2015 - 12.2017
- Relocated and configured desktop computer devices and phones to facilitate office moves and new employee workstations.
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Maintained inventory of installed desktop hardware and software components to keep records accurate and updated.
Desktop Support Engineer
NIIT TECHNOLOGIES LTD.
SAHARANPUR
09.2014 - 07.2015
- Configured hardware, devices, and software to set up work stations for employees.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Installed new or upgraded hardware and software and coordinated installation and follow-up with user to achieve customer satisfaction.
- Troubleshot potential problems and eliminated before issues escalated or cascaded.
- Identified scope of problem and provided operational and technical assistance to remedy.
- Documented and updated known fixes in knowledge base for future reference.
Education
B.TECH - Electrical Engineering
07.2010 - 07.2014
Skills
Remote support
Remote Technical Support
Support Ticket System Management
Windows Operating System
Desktop support
Remote Diagnostics
Application installations
Timeline
Remote Support Engineer - Genpact India pvt.ltd.
07.2022 - Current
Desktop Support Engineer - Wipro Ltd.
12.2015 - 12.2017
Desktop Support Engineer - NIIT TECHNOLOGIES LTD.
09.2014 - 07.2015
MORADABAD INSTITUTE OF TECHNOLOGY - B.TECH, Electrical Engineering
07.2010 - 07.2014