Affan Mujawar
Thane
Summary
Highly skilled Support Engineer with deep understanding of troubleshooting, system management, and maintaining complex IT infrastructures. Strong ability to provide technical support to teams and end-users, ensuring systems run effectively and efficiently. Known for problem-solving skills, clear communication, and commitment to improving overall operations. Proven track record in enhancing system performance and implementing innovative solutions for technological challenges.
Overview
4
4
years of professional experience
11
11
years of post-secondary education
1
1
Certification
Work History
Remote Support Engineer
Quess Corp
Navi Mumbai
08.2024 - Current
- Incident and Request Management: Proficiently handles incidents and requests using HPSM and RSD ticketing tools ensuring compliance with SLAs.
- Windows Platform Management: Skilled in building, upgrading, and troubleshooting Windows 10 OS and Windows Servers 2012/16/19/22.
- Antivirus and Security Management: Experienced in installing, configuring, and updating Trend Micro Antivirus products, Zscalar apps to maintain a secure environment. Familiar with configuring Cisco Any connect VPN applications.
- Remote Support: Proficient in providing remote-based support to projects of Reliance, assisting with applications used in those projects.
- Active Directory Management: Has a basic understanding of Active Directory responsibilities, including user account creation, password reset, and other related queries. Able to work with AD OU (Organizational Units) and trace group policies which are applied to groups, users and computers.
- System Performance Monitoring: Capable of monitoring system performance, troubleshooting issues, and performing system backups and recovery.
End User Support Engineer
SVN Systech India Pvt Ltd
Thane
10.2022 - 08.2024
- Incident and Request Management: Proficiently handles incidents and requests using Manage Engine Service Desk ticketing tools, ensuring compliance with SLAs.
- Windows Platform Management: Skilled in building, upgrading, and troubleshooting Windows 10 OS and Windows Servers 2012/16/19/22.
- Antivirus and Security Management: Experienced in installing, configuring, and updating Trellix Antivirus products, Cortex, and Nevis apps to maintain a secure environment. Familiar with configuring Checkpoint VPN applications.
- Remote Support: Proficient in providing remote-based support to projects like TATAAIA and AIRASIA, assisting with applications used in those projects.
- Active Directory Management: Has a basic understanding of Active Directory responsibilities, including user account creation, password reset, and other related queries. Able to work with AD OU (Organizational Units) and trace group policies which are applied to groups, users and computers.
- System Performance Monitoring: Capable of monitoring system performance, troubleshooting issues, and performing system backups and recovery.
Associate Trainee Engineer
CMS-IT Services
Thane
10.2021 - 08.2022
- Incident and request management: Proficiently handled incidents and requests using the Summit Application, including mail escalation.
- Windows Platform Management: Installed, upgraded, and troubleshoot Windows 7/8/10 OS.
- Antivirus Client and Management: Installation and upgradation of McAfee Antivirus policies to ensure a safe environment.
- OS Migration and Maintenance: Worked on activities like migrating windows 10 from old build version to new one and performed maintenance tasks such as firmware/BIOS upgrades.
- Microsoft Office and O365: Installed Microsoft Office 365 Office Deployment Tool and configured O365.
- Following up with vendors, service provider & partner's hardware & software whenever required & resolve issues by minimizing downtimes.
- Installing and upgrading operating systems, formatting, partition, troubleshooting assembling and internet concept.
Education
B.E - Electronics & Telecommunication
Alamuri Ratnamala Institute of Engineering & Technology
Mumbai 08.2015 - 01/2021
HSC -
B.S. Jondhale Vidya Mandir & Jr. College
Mumbai, India 08.2013 - 02.2015
SSC -
Abdullah Patel English High School & Jr. College
07.2003 - 03.2013
Skills
- Windows troubleshooting
- Antivirus management
- Remote support
- Active Directory
- Technical documentation
- User account administration
- Problem solving
- Hardware support
- Hardware and software installation
- Operating systems
- Technical support
- Application support
- VPN management
- Mobile device management
- Cloud computing
Certification
Microsoft Certified System Engineer certification program institute certified
Microsoft Azure 104 institute certified
Disclaimer
I, Here by Declared that all the above details I furnished are true to the best of my knowledge.
Timeline
Remote Support Engineer
Quess Corp
08.2024 - Current
End User Support Engineer
SVN Systech India Pvt Ltd
10.2022 - 08.2024
Associate Trainee Engineer
CMS-IT Services
10.2021 - 08.2022
B.E - Electronics & Telecommunication
Alamuri Ratnamala Institute of Engineering & Technology
08.2015 - 01/2021
HSC -
B.S. Jondhale Vidya Mandir & Jr. College
08.2013 - 02.2015
SSC -
Abdullah Patel English High School & Jr. College
07.2003 - 03.2013