Shashank Chobe

• Mentored the 200+ team members on SAP Business Network solution deployment and process adoption methodology for APJ/ANZ customers.
• Guided SAP network deployment team members on how to manage suppliers for network adoption, business transformation typically on change management issues.
• Designed/upgraded contents on key features (Functionalities, Process roadmap, New process implementation) on quarterly basis.
• Conducted vireos BootCamps, Trainings, Release Readiness.

• Managed SAP APJ/ANZ Business Network deployment team of 45 members.
• KPIs: Implementation of SAP Business Network solution for procurement for new customers in APJ region and assist the existing customers on renewal on YOY growth basis.
• Focused on the strategic deployment, understand the customers' outcome based business model, identify their right set of suppliers and deploy the SAP solution so that customer can start utilizing Network.
• People management, up-scaling the team on innovation and, business standard.

• During this period, I have managed the technical support team of 30 people, who were responsible for handling customers L3/L4 issues on Network and Procurement (CatLog, Integration (EDI X12/EDIFACT), cXML and on Procurement).
• Managed customers' escalation including CIRS process where as a leader, I was responsible for managing customers' business obstruction and coordinate on solution with internal development team and SAP management.
• People management, hiring and skill enhancement.

This was the initial time with Ariba. My major responsibilities were:

• Resolve customers issues effectively, using strong interpersonal skills and conflict resolution techniques.
• Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
• Assisted customers with varying questions using product knowledge and service expertise.

• Handled customer complaints, providing appropriate solutions on issues with EDI (ANSI, EDIFACT) systems.
• I was responsible for investigate on reported errors, reproduce the problems and resolve the issue in B2B and B2C systems. Mostly were on VANs.