Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Affiliations
Disclaimer
Timeline
Generic

Shashank Gautam

Bengaluru

Summary

Dynamic and results-oriented professional with a proven track record in content moderation and customer support, specializing in compliance enforcement and fraud prevention. Known for rapid learning and exceptional performance, consistently emerging as a top achiever. Recognized for maturity and professionalism beyond his years, with expertise in leveraging advanced analytics for strategic problem-solving and optimizing operations. Currently pursuing a BSc in Psychology, offering valuable psychological insights and communication skills. Poised to drive impactful results and significantly contribute to organizational success.

Overview

5
5
years of professional experience

Work History

Content Moderator for SFO

Ienergizer
Noida
09.2022 - 05.2024
  • Monitored user-generated content for violations of community standards.
  • Applied analytical thinking to successfully resolve complex customer appeals.
  • Drove successful project outcomes through close partnerships with clients.

Senior Executive, Chat Operations at GoMagenta

Ienergizer
Noida
12.2021 - 08.2022
  • Delivered excellent customer service by addressing technical problems and adjusting bills to ensure customer retention.
  • Ensured compliance with relevant regulations and securely handled sensitive data while protecting against scammers.

SDS Virtual Assistant(Voice+ Chat+ Email)

Amazon
New Delhi
04.2021 - 12.2021
  • Provided customer support by addressing product inquiries, order status, refunds, and payments. Collaborated with delivery agents to ensure successful deliveries.
  • Managed the documentation of customer interactions, transactions, and comments with accuracy in the database system.

Content Moderator and Appeals Representative

OLX
Noida
09.2019 - 04.2020
  • Enforced compliance protocols to align ad content with regulatory standards and ethical guidelines.
  • Executed advanced fraud detection and mitigation strategies within the Trust and Safety department.
  • Leveraged analytical acumen and conflict resolution expertise to resolve complex customer appeals.

Education

Higher Secondary -

Sree Ayyappa Public School
B.S. City
04-2019

Secondary School -

Sree Ayyappa Public School
B.S. City
04-2017

Bachelor of Science - Psychology

University of Madras
Institute Of Distance Education, Chennai

Skills

  • Advanced Analytical & Problem-Solving Skills
  • Customer Relationship Management & Engagement
  • Technical Support & CRM Systems Mastery
  • Leadership & Strategic Task Delegation
  • Effective Communication & Interpersonal Dynamics
  • Content Moderation & Quality Assurance
  • Organizational Efficiency & Time Management
  • Adaptability & Multitasking Proficiency

Accomplishments

  • Awarded in multiple olympiads, quizzes, and contests including oration, poetry, and composition.
  • Champion of spelling bee competition.
  • Successfully guided teams in National Children Science Congress (NCSC) and National Children Rights Congress (NCRC).

Languages

Hindi
First Language
English
Proficient (C2)
C2

Affiliations

  • Competed and excelled in cultural events and stage management.
  • Recognized in oration and creative writing contests.
  • Volunteered over 7 months as a frontline worker during COVID-19.
  • Contributed hours to rescue shelters, orphanages, and special needs facilities.
  • Achieved success in fine arts exhibitions.
  • Held leadership roles in student organizations.
  • Obtained relevant certifications.
  • Attended or led workshops and seminars.
  • Participated in mentorship programs.
  • Engaged in industry conferences and networking events.

Disclaimer

I hereby declare that all the above information about myself is true under all circumstances and my application shall be liable for rejection if found false under cases.

Timeline

Content Moderator for SFO

Ienergizer
09.2022 - 05.2024

Senior Executive, Chat Operations at GoMagenta

Ienergizer
12.2021 - 08.2022

SDS Virtual Assistant(Voice+ Chat+ Email)

Amazon
04.2021 - 12.2021

Content Moderator and Appeals Representative

OLX
09.2019 - 04.2020

Higher Secondary -

Sree Ayyappa Public School

Secondary School -

Sree Ayyappa Public School

Bachelor of Science - Psychology

University of Madras
Shashank Gautam