Hi, I’m
Shashank Katiyar
676 Kamal singh Colony Khati baba Jhansi
Summary
Results-driven Jewellery Cashier skilled in enhancing operational efficiency and customer experiences. Led high-performing teams through targeted training and performance assessments. Streamlined refund and exchange processes to elevate customer satisfaction. Effectively managed team workflows during peak periods to ensure seamless service.
Overview
12
years of professional experience
Work History
Shriram Finace LimitedJhansi, India
Asst Manager (Gold Loan)
09.2025 - 03.2026
Job overview
- Implemented risk management strategies to minimise defaults and safeguard company assets.
- Submitted credit and loan applications to underwriters for verification and recommendations.
- Built knowledge about latest banking products and services through ongoing training.
- Compared customer references, credit ratings, risks and payslips against policy standards to balance risk.
- Developed relationships with local real estate agents to maintain sales pipeline.
- Oversaw collection processes for overdue loans, employing tactful negotiation skills to recover assets.
Reliance JewellesPryagraj, India
Head Cashier
07.2024 - 03.2025
Job overview
- Administered cash handling procedures, including counting, withdrawals, and deposits, maintaining high levels of security.
- Prepared daily cash deposits to move funds to financial institution.
- Used POS machines to scan items and process transactions.
- Scanned and weighed goods to calculate product costs.
- Calculated and provided accurate change to customers after transactions.
- Processed payments by cash, cheque, or card to complete transactions.
- Completed daily records updates to track sales and accurate payment totals.
Gahana Gems & Jewelles Pvt LtdJhansi, India
Head Cashier
01.2023 - 01.2024
Job overview
- Completed daily records updates to track sales and accurate payment totals.
- Worked overtime shifts to maintain optimal workflow during busy periods or times of unexpected high volume.
- Managed team of cashiers, overseeing shift scheduling, performance evaluation, and training to enhance efficiency.
- Processed refunds and exchanges at customer service desk.
- Streamlined the returns and exchanges process, making it faster and more user-friendly, thus improving customer experience.
- Stayed up-to-date on product range to provide helpful advice to customers.
- Scanned and weighed goods to calculate product costs.
P C JewellersJhansi, India
Cashier
07.2017 - 12.2022
Job overview
- Processed transactions quickly and accurately, enhancing customer checkout experience.
- Handled high-volume credit and cash transactions using Point Of Sale (POS) systems efficiently.
- Maximised customer satisfaction by assisting with purchase selections, locating items and promoting rewards programs.
- Monitored stock levels at checkout areas, requesting restocks to avoid shortages.
- Collaborated with team members to achieve sales targets and enhance store performance.
- Reconciled POS system reports to identify and correct cash-handling errors and reduce discrepancies.
Tanishq Jhansi, India
Cashier
07.2014 - 06.2017
Job overview
- Processed payments by cash, cheque, or card to complete transactions.
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Calculated and provided accurate change to customers after transactions.
- Used POS machines to scan items and process transactions.
- Minimised fraudulent transactions by assessing notes when processing payments.
- Maintained clean, tidy and organised checkout areas.
- Completed opening and closing procedures, verifying proper cash-on-hand amounts and allocating resources.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
Education
Bundelkhand UniversityJhansi, IN-UP
Bachelor of from Computer Science (Bca)
01-2010
Villege Inter CollegeJhansi
intermediate from Science
01-2005
B G M Public SchoolJhansi
Hight School from Science
01-2004
Skills
- Credit assessment
- Risk management
- Cash handling
- Inventory management
- Customer service
- Relationship building
- Team leadership
Languages
English
Elementary
A2
Hindi
Advanced
C1
Timeline
Asst Manager (Gold Loan)
Shriram Finace Limited
09.2025 - 03.2026
Head Cashier
Reliance Jewelles
07.2024 - 03.2025
Head Cashier
Gahana Gems & Jewelles Pvt Ltd
01.2023 - 01.2024
Cashier
P C Jewellers
07.2017 - 12.2022
Cashier
Tanishq
07.2014 - 06.2017
Bundelkhand University
Bachelor of from Computer Science (Bca)
Villege Inter College
intermediate from Science
B G M Public School
Hight School from Science