Shashank Ranjan

* Manage project timelines, deliverables, and communication among stakeholders.
* Track progress, prepare reports, and ensure timely completion.
* Organize and lead meetings, ensuring all project objectives are being met on time.
* Facilitated cross-functional collaboration to align project goals with overall business objectives.
* Oversee technical requirements, process improvements, and customer satisfaction metrics.

* Head the Neo Classes project, responsible for end-to-end management and strategic direction.
* Lead a multidisciplinary team in executing project objectives and ensuring seamless operations.
* Drive product planning, analysis, and optimization initiatives to enhance performance and user experience.
* Oversee technical requirements, process improvements, and customer satisfaction metrics.
* Collaborate with Engineering , QA, Sales, Mentoring and Product leads in facilitation of the development of the
projects

* Directed product planning and analysis efforts, identifying opportunities for optimization and growth.
* Streamlined Neo Classes product operations, implementing efficiency-enhancing measures.
* Led initiatives to improve customer engagement and satisfaction through product enhancements.
* Collaborated with stakeholders to gather requirements and translate them into actionable strategies.
* Collaborate with Engineering , QA, Sales, Mentoring and Product leads in facilitation of the development of the
projects
* Played a key role in the successful scaling of the Neo Classes project to meet growing demand.

* Managed a high-volume workload, overseeing 10,000 sessions per day and ensuring operational excellence.
* Developed and implemented standard operating procedures (SOPs) to streamline workflows.
* Coordinated with technical teams to address and resolve technical issues impacting service delivery.
* Conducted regular performance evaluations and provided coaching to team members.
* Contributed to the development of business requirements documents (BRDs) and product roadmaps.

* Spearheaded the Byju's Classes project, ensuring timely session delivery and customer satisfaction.
* Managed a team of 10 people, providing guidance and support to ensure service quality.
* Resolved customer issues and technical challenges promptly, maintaining a high level of customer satisfaction.
* Collaborated with internal stakeholders to improve service delivery processes and optimize resource allocation.

* Specialized in teaching programming languages such as C, C++, Core Java, Python
* Designed and delivered training programs to individuals
* Developed comprehensive training materials, including presentations, handouts, and coding exercises