Hi, I’m
Shashank Saxena
Jaipur
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Summary
Meticulous and systematic Administrative Assistant skilled in handling administrative tasks successfully while maintaining calendars for 8 leaders. Promoting sharp computer and relationship-building talents coupled with exemplary communication skills. Excels in complex tasks involving multiple stakeholders, critical details and hard deadlines.
Overview
6
years of professional experience
Work History
Ameriprise FinancialsGurgaon
Scheduling Assistant
03.2022 - Current
Job overview
- Heavy calendar management, interacting with with various leaders/teams and assisting across geographies/timezones in order to coordinate meetings
- Expense submission through concur
- Coordinating travel arrangements and reservations as needed
- Preparing reports and several work documents
- Updating the tasks on salesforce
- Keeping a track of miscellaneous activities and reports
- Managing engagement activities for the team
- Supporting the team as and when required
- Training new hires in the team
- Preparing process documents and SOPs for process betterment
- Proactively owning extra activities in order to support the leaders as and when required
- Delivering high level of service to leaders to both maintain and extend relationships for future business opportunities
- Managing schedules and project planning in liaison with allotted leaders
- Developing and deepening relationships with new and existing leaders to advance progress and improve business.
- Rigorously developing effective scheduling processes to achieve set targets.
American Express
Senior Associate
01.2020 - 12.2021
Job overview
- Handling a team of 20 under the manager
- Tracking their daily login hours and real time issues in work from home
- Ensuring that team works towards goal of “Zero Error” – Associate Error part
- Monitoring their chats in order to improve the quality to service •
- Publishing the reports (incentive, KPIs, roster, etc) for the team, in order to achieve the targets
- Managing team connects on a weekly basis in order to keep the team on same pace and connected in work from home environment
- Researched issues and made quick decisions to achieve efficient and effective resolutions.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Maintained responsibility for all inquiries, concerns and complaints, resolving matters effectively and to satisfaction of customers.
- Promoted positive team environment through effective motivational strategies and mediation of issues amongst associates.
- Mentored junior personnel to influence strategy and research objectives.
- Promoted business to increase customer base and grow revenue.
- Initiated sales opportunities by coordinating promotional activities during peak selling periods.
TeleperformanceJaipur
Assistant Manager Call Centre (Team Leader)
02.2017 - 12.2019
Job overview
- Motivated team of associates on both emails and outbound calls..
- Ensuring that team works towards goal of “Zero Error” – Associate Error part
- Supervised inbound team to make certain they answered questions knowledgeably and thoroughly
- Supervised outbound team to ensure they followed the set verbiage and exhibited courtesy at all times
- Resolved customer inquiries and complaints requiring management-level escalation.
- Ensure the correct and continuous focus by direct reports on managing the process measures under their control and ensuring vigorous and effective root cause analysis
- Organized schedules, workflows and shift coverage to meet expected business demands.
- Delegated daily tasks to team members to optimize group productivity.
- Enforced company policies and procedures to strengthen operational standards across departments.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Ran weekly goal contests with rewards
- Motivated team to meet monthly goals and beat other teams in the Center
- Groomed associates for next level by conducting regular ELP’s SLP's
Education
Poddar Management And Technical College
Masters of Business Administration (MBA) from HR and Operational Management
05.2019
S.S. Jain Subodh PG College
Bachelor of Computer Applications
05.2017
Neerja Modi School
High School Diploma
04.2014
Skills
- Documentation and Reporting
- Staff Coordination
- Timesheet Management
- Customer Engagement and Support
- Telephone Etiquette
- Strong Work Ethic
- Project Scheduling
- Statistical Analysis
- Teamwork and Collaboration
- Process Improvement
- Interpersonal Relationships
- Effective Multitasking
- Calendar Coordination
- Appointment Coordination
- Microsoft Office
- Task Prioritization
- Report Preparation
- Resource Coordination and Allocation
Accomplishments
- DIGITAL AWARENESS: Digital awareness means that one is able to understand and utilize technology in an increasingly interconnected world
- Graduates entering the workforce need to realize how their digital interactions (on social media, for example) can have a lasting impact on their personal and professional lives.
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Scheduling Assistant
Ameriprise Financials
03.2022 - Current
Senior Associate
American Express
01.2020 - 12.2021
Assistant Manager Call Centre (Team Leader)
Teleperformance
02.2017 - 12.2019
Poddar Management And Technical College
Masters of Business Administration (MBA) from HR and Operational Management
S.S. Jain Subodh PG College
Bachelor of Computer Applications
Neerja Modi School
High School Diploma
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