Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
CORE COMPETENCIES
ProjectManager
SHASHANK SHARMA
Open To Work

SHASHANK SHARMA

Project Manager
Gurgaon,HR

Work Preference

Job Search Status

Open to work
Desired start date: Open to discussion

Desired Job Title

Project ManagerProgram ManagerAssistant Project Manager

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Gurgaon, HR, IN
Open to relocation: Yes

Salary Range

199000/yr - 200000/yr

Important To Me

Company CultureHealthcare benefitsWork-life balance

Summary

Dynamic Project Manager with over 15 years of professional experience, including 5 years dedicated to leading comprehensive IT project delivery across diverse sectors such as e-commerce, mobile applications, web platforms, ITES, and EdTech. Certified in PMP and CSM, showcasing a strong command of Agile methodologies, Scrum, Kanban, and SDLC project execution. Expertise in managing cross-functional teams and engaging stakeholders while excelling in project planning, scope management, risk mitigation, and delivery governance. Proven track record of driving business growth through technology solutions by optimizing operational performance and successfully managing multiple concurrent projects across various geographies within established timelines and quality standards.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Project Manager

Samsung SDS India
Gurgaon, Haryana
01.2022 - 03.2024
  • Led 8+ concurrent IT projects across mobile applications, web platforms, e-commerce systems, and enterprise integrations with Agile teams of 10–25 members.
  • Managed complete SDLC lifecycle including project initiation, estimation, planning, execution, sprint management, UAT, release planning, and production deployment.
  • Delivered checkout optimization initiative reducing response time by 75% (10s to 2.5s), improving conversion rate by 22%, and reducing cart abandonment by 14%.
  • Managed global flagship product launch handling 4x traffic surge with zero downtime, contributing to $50M+ first-week revenue generation.
  • Spearheaded Android/iOS mobile application optimization initiatives reducing crash rates by 60%, improving load times by 50%, and increasing app ratings from 3.6 to 4.4.
  • Led customer experience transformation initiatives integrating telecom, payment, and financing services into mobile ecosystem, improving feature adoption by 40%.
  • Implemented proactive monitoring and incident management framework reducing MTTD by 80% and MTTR by 70%, improving platform uptime to 99.95%.
  • Managed third-party vendor integrations and stakeholder coordination across business, technical, and external partner teams.
  • Delivered B2B retailer sales portal generating $10M+ incremental revenue and increasing retailer onboarding by 35%.
  • Established Agile governance frameworks, sprint cadences, KPI dashboards, RAID tracking, and executive reporting mechanisms improving delivery transparency.
  • Facilitated sprint planning, backlog refinement, stand-ups, retrospectives, UAT coordination, and go-live execution activities.
  • Managed resource planning, scope management, risk mitigation, dependency tracking, and escalation management across multiple projects.

Team Leader / Shift Leader

ITpreneurs India Pvt Ltd
New Delhi, India
05.2014 - 01.2022
  • Managed multiple delivery teams supporting IT and management certification programs across global regions.
  • Led workforce planning, SLA governance, escalation handling, and operational delivery management.
  • Improved customer satisfaction and delivery performance through process optimization initiatives.
  • Conducted mentoring and training programs improving team productivity and service quality standards.
  • Coordinated with cross-functional stakeholders ensuring timely issue resolution and operational continuity.

Senior Associate

Bank of America
Gurgaon, Haryana
07.2012 - 07.2013
  • Managed banking operations processes ensuring compliance, transactional accuracy, and SLA adherence.
  • Supported operational reporting, issue resolution, and process governance activities.
  • Project: Commercial Banking Operations

Associate

Sopra Steria
Noida, Uttar Pradesh
07.2011 - 07.2012
  • Supported insurance operations and compliance-driven transaction processing.
  • Ensured quality standards and operational accuracy within defined SLAs.
  • Project: Royal Bank of Scotland – Insurance Operations

Education

MBA – Master of Business Administration -

Sikkim Manipal University

Skills

  • Tools: Jira Confluence Smartsheet SAP Hybris Microsoft Excel Agile Boards AWS Azure
  • Project management
  • Project planning
  • Project planning and development
  • Project scheduling
  • Schedule management
  • Stakeholder communications

Certification

  • PMP – Project Management Professional | PMI
  • Certified Scrum Master (CSM) | Scrum Alliance
  • AI Project Manager Certification (AI-PMC) | EduHubSpot

Timeline

Project Manager

Samsung SDS India
01.2022 - 03.2024

Team Leader / Shift Leader

ITpreneurs India Pvt Ltd
05.2014 - 01.2022

Senior Associate

Bank of America
07.2012 - 07.2013

Associate

Sopra Steria
07.2011 - 07.2012

MBA – Master of Business Administration -

Sikkim Manipal University

CORE COMPETENCIES

  • End-to-End Project Delivery
  • Agile & Scrum Methodologies
  • SDLC Management
  • Sprint Planning & Release Management
  • Stakeholder & Client Management
  • Risk & Dependency Management
  • Resource Allocation & Capacity Planning
  • Mobile & Web Application Delivery
  • API & Microservices Integration
  • Jira & Confluence
  • AWS & Azure Exposure
  • Vendor & Third-Party Management
  • KPI & SLA Governance
  • UAT & Go-Live Management
SHASHANK SHARMAProject Manager