Shashank Shekhar
Pune
Summary
Accomplished Technical Expert with a proven track record at Volkswagen IT Services India, where I led a team to operational excellence, enhancing incident resolution by 30%. Skilled in optimizing support processes and adept at fostering collaboration, I excel in infra-application support, embodying a blend of technical proficiency and dynamic team leadership.
Overview
8
8
years of professional experience
Work History
Technical Expert
Volkswagen IT Services India
Pune
11.2021 - Current
- Led a high-performing production support team, achieving operational excellence through efficient incident resolution, minimizing downtime, and optimizing support processes.
- Proactively communicate critical issues, lead weekly problem management calls, oversee release processes, implement process enhancements for automation, and manage change requirements for functional and non-functional issues in applications.
- Meticulous documentation specialist adept at crafting detailed reports, Root Cause Analysis, and comprehensive meeting minutes for effective communication and analysis.
- Participate in weekly and monthly status reviews, business management and operations team connections, change review boards, multi-vendor meetings, customer satisfaction meetings, compliance, and auditing meetings.
- Proactive problem solver with expertise in communication and collaboration.
- Areas of expertise are modification in scripts in Python and Bash, Identity and Access Management, Incident Management, Problem Management, IT Change Management, Tomcat, Apache, and IBM WAS servers, process improvement, etc.
Consultant-IT
Allstate Solutions Pvt Ltd
10.2016 - 11.2021
- Worked as a Windows and IBM WAS Administrator.
- Worked on IIS 7.0.
- Recycling of app pools and various configuration changes.
- Various production and SQL changes.
- Certificate installation and renewal.
- Major releases in production.
- Deployments and changes of J2EE applications of the above projects, TAR files, different libraries, and server configuration in all environments (Dev, Testing, Production) on IBM WebSphere Application Server 9.x.
- Troubleshooting various problems in all environments using different log files.
- Handling emergency production calls and troubleshooting various problems on calls.
- Starting, recycling, and stopping servers, applications, clusters, and nodes agents, cells.
- Configuring different files related to the project.
- Pre/Post Patching Maintenance Tasks
- Handling various release and hotfix activities.
- Server build-out activities and migration from WAS 8.5 to WAS 9.
- APM tools like Splunk, Dynatrace, and Datadog.
- Experience in working with U.S. clients.
Education
Bachelor of Engineering - Computer Science
Rajiv Gandhi Technical University
Bhopal05-2015
Skills
- L2 and L3 production support
- Infra-Application support
- Python scripting
- Bash scripting
- PL/SQL
- ITIL V4
- IBM WebSphere 85/9
- Jenkins
- Bitbucket
- Splunk
- ServiceNow
- AWS
- SC3 Productive Systems
- Dynatrace
- Confluence
- IIS 70
Achievementsandawards
- Completed ITIL Foundation Certification
- Allstate Basics Insurance Domain Certified
- AWS Certified Solutions Architect - Associate certificate
Timeline
Technical Expert
Volkswagen IT Services India
11.2021 - Current
Consultant-IT
Allstate Solutions Pvt Ltd
10.2016 - 11.2021
Bachelor of Engineering - Computer Science
Rajiv Gandhi Technical University
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