SHASHANK SHIVAM

IT Project Lead

MAQ Software

Noida, UP

08.2015 - Current

CHRONOLOGICAL SUMMARY OF PROFESSIONAL EXPERIENCE
MAQ Software, Hyderabad
MAQ Software is US based multinational technology company with engineering facilities in Redmond, Mumbai, Hyderabad, and Noida. It is specialized in Power BI, data science, data management, cloud transformation, app development, and collaboration and content. It works closely with sales, marketing, operations, and product groups across Fortune 500 companies.
Roles and Responsibilities:
Working as IT Project Lead and responsible for software delivery, enhancement, maintenance, operations, hiring, and UI/UX audits/reviews
Responsible for requirement analysis, sprint planning, getting implementation, and post deployment support of public and enterprise level solutions
Responsible for team management, client handling, UI/UX audits, and project reporting to customers/management
Met project deadlines without sacrificing build quality or workplace safety
Planned, designed and scheduled phases for large projects
Made decisions independently and collaboratively on timeline/delivery-related challenges
Identified plans and resources required to meet project goals and objectives
Provided fiduciary oversight to remain within budget constraints, recommending project adjustments where necessary
Facilitated communication between internal personnel, contractors and vendors for project cohesion
MAJOR PROJECTS UNDERTAKEN
Power BI project for major Food & Beverage Company (US based)
Worked as Project Manager and Scrum Master and extended project to two new markets in Middle East region. Major objective of project includes automation of Balance Sheet Review (BSR) template standardized across AMESAPAC markets and leveraging tools and technology to minimize manual effort, facilitate Flux Analysis, Risk and Opportunities Analysis. This report is currently used by 4 markets for their BSR preparation and presentation to higher management.
Managed 10-member team for requirement gathering, development, QA, reporting, and delivery
DevOps project for US client (Team Lead)
Technology: SharePoint, C#, TSQL, Azure cloud, MS O365, JIRA, Splunk
This project included development & enhancement of current system, deployment, Operations and support for production environment. It was an internal portal with user base of 50K+.
Roles and Responsibilities:
Managed 5-member team for Operations & Production support and a 3-member team for development
Responsible for all production deployments and post-production verification
Supported project migration from on-prem to cloud technology
Handled all client calls and monthly project reporting
Stabilized environment with enhancements and new changes to bring down monthly support requests from 400+ to less than 100 requests
Project stayed for 4+ years with MAQ Software
Legal Affair portal for US based client (Team Lead)
Technology: SharePoint online, TSQL, C#, Html, CSS, Power BI, ADO
This portal was repository for company's intellectual property portfolio, patent licensing business, government affairs, public policy, corporate citizenship, and philanthropic work. It was developed with mission to empower employees to drive policy and business impact
Roles and Responsibilities:
Managed 3- member team for development, handling of bugs/issues faced by clients, and providing fix
Coordination with team and UI/UX reviews
Client handling, sprint planning, and monthly project summary reporting
Post deployment support and upcoming change requests of portal as per requirement
DevOps and Security & compliance project for US client (Team Lead)
Technology: React, C#, TSQL, Fluent UI, Power BI, Azure cloud
This project includes development for Operations V2 portal and enhancement of existing one. It also includes managing security and compliance aspect across all features of portal, to follow best security practices and make it compliant with legal policies. This portal has user base of 75K worldwide.
Roles and Responsibilities:
Managing a 15- member team for Operations and day to day support to end users
Managing a 2-member team for Operations V2 portal development and enhancements
Responsible for client calls, Sprint planning , and project monthly report
Link between Operations team and all feature teams
Validation of all users reported defects and routing to concerned feature teams
Fortnightly meeting with all feature teams to discuss about enhancements and new features implementations
Documentation and wiki articles to handle user reported request
Possess strong domain knowledge and delivered multiple domain knowledge series
Implemented multiple process improvements
Fed multiple ideas , enhancements, and new changes to bring down monthly support requests from 2500+ to below1500 requests (~40% reduction in case volume)
Solely managed old portal and its maintenance (it was retired in 2020 fall)

Summary

Overview

Work History

IT Project Lead

Education

Master of Technology - IT

Bachelor of Technology - (CS HONS)

Skills

Accomplishments

Additional Information

Certification

Work Availability

Interests

Quote

Timeline

IT Project Lead

Master of Technology - IT

Bachelor of Technology - (CS HONS)

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