Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Shashank Srivastava

Greater Noida West

Summary

Seasoned Management Trainee adept at learning new information quickly to maximize performance. Hardworking and reliable team player dedicated to business success. Offering 12+ years of experience and company-oriented mindset.

Overview

14
14
years of professional experience

Work History

Management Trainee

Genpact
5 2022 - Current
  • Completing all assigned tasks and assisting with day-to-day operations.
  • Participating in meetings, workshops, and other learning opportunities.
  • Observing and learning from experienced staff members.
  • Gaining knowledge of company policies, protocols, and processes.
  • Learning about conflict resolution and sitting in on disciplinary hearings

Resident Expert

Encore Capital Group
02.2014 - 05.2022
  • Monitor accounts to identify outstanding debts.
  • Investigate historical data for each debt or bill.
  • Find and contact clients to ask about their overdue payments.
  • Take actions to encourage timely debt payments.
  • Process payment and refunds.
  • Resolve billing and customer credit issues.
  • Update account status records and collection efforts.
  • Report on collection activity and account receivable status.
  • Knowledge of billing procedure and collection technique.
  • Familiarity with laws related to debt collection.
  • Working knowledge of MS Excel and database.
  • Taking second voices.
  • Making reports and sending them to the team members
  • Operated equipment to exceed production targets.
  • Troubleshot problems and diagnosed system faults.

Customer Service Executive

EXL
03.2013 - 01.2014
  • Handling phone and e-mail interactions with customer.
  • Making outbound calls to the customers to remind them of their pending dues.
  • Resolving their billing issues.
  • Maintained excellent customer satisfaction by delivering high-quality customer service and dealing with all matters appropriately.
  • Kept up-to-date on company best practices, procedures and regulations to best meet customer needs.
  • Encouraged customers to complete satisfaction surveys to understand areas for improvement.
  • Built and maintained excellent team relationships by helping colleagues during complex or difficult customer communications.
  • Managed all complex complaints, issues and problems to maintain customer satisfaction.

Claims Managment Executive

MDE
11.2011 - 03.2013
  • Working on denials, rejections, and requests for additional information.
  • Calling vendors for follow-up, and identifying issues with requests based on information provided by them.
  • Working on various projects.
  • Identified issues, analysed information and provided solutions to problems.
  • Providing customer service and handling their billing queries.

Business Development Executive

HCL
05.2010 - 10.2011
  • Conducted market research to identify potential clients and new business opportunities in the IT sector.
  • Assisted in developing and implementing strategic business development plans.
  • Generated leads through networking, cold calling, and digital marketing.
  • Collaborated with the marketing team to optimize marketing campaigns.
  • Managed and nurtured client relationships to ensure satisfaction and foster long-term partnerships.

Education

Bachelor of Arts -

Lucknow University

Intermediate -

UP Board

High School -

UP Board

Skills

    Financial analysis and reporting

    Customer acquisition and retention

    Digital marketing

    Customer complaint management

    Vendor relations skills

    Technologically savvy

    Social media knowledge

    Microsoft Office proficiency

    Report analysis

    Meeting planning

Accomplishments

  • Over 12 years of experience in Operations, & Customer Service.
    Recognized as the fastest troubleshooter for any Process related queries and excellent people management skills.
  • Possess excellent communication, interpersonal, analytical, relationship management & organizational and up selling skills.

Timeline

Resident Expert

Encore Capital Group
02.2014 - 05.2022

Customer Service Executive

EXL
03.2013 - 01.2014

Claims Managment Executive

MDE
11.2011 - 03.2013

Business Development Executive

HCL
05.2010 - 10.2011

Management Trainee

Genpact
5 2022 - Current

Bachelor of Arts -

Lucknow University

Intermediate -

UP Board

High School -

UP Board

Similar Profiles

CREATE PROFILE
Shashank Srivastava