Shashank Tiwari
Director Financial Operations
Banglore
Summary
13 Years of experience in the payments industry, primarily in startup environments, has equipped me with a wealth of knowledge in online payments reconciliation, product developments and risk management. Working in startup environments has instilled in me a strong entrepreneurial spirit and an ability to thrive in fast-paced, ever-changing settings. I am passionate about driving innovation, enhancing operational efficiency, and mitigating risks to deliver exceptional results in the dynamic landscape of the payments industry. Well-versed in producing reports, evaluating department operations and handling month- and year-end closings. Meticulous, conscientious and methodical in approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
10
10
years of post-secondary education
Work History
Director of Financial Operations
Razorpay Software Pvt. Limited
04.2024 - Current
- Directed preparation of Monthly Reporting for PAPG (online and Offline) for Financial Reporting.
- Mentored team members for professional development, fostering culture of continuous learning and improvement.
- Developed and modified financial Operations Process and policies to achieve organizational goals and objectives.
- Handling RBI Reporting for PAPG Business
- Maintained compliance with industry regulations while adapting to changes in legislation or best practices as needed.
Associate Director – Financial Operations
Razorpay Software Private Ltd.
10.2021 - 03.2024
- My responsibilities have encompassed ensuring end-to-end funds flow management, implementing controls to mitigate revenue leakages, and nurturing team members for their growth and development, By focusing on these areas, I have contributed to overall success of organization and its ability to deliver exceptional results
- 3 way Gateway Reconciliation
- Merchant Settlements and Reconciliation
- Monthly Book Closure and cost Reporting
- Automation of reconciliation with product intervention
- Management reviews and Reporting
- Collaboration with stakeholders to have robust system driven control checks
- Payment Operations for RazorpayX and Capital
Senior Manager - Financial Operations
Razorpay Software Private Ltd.
06.2020 - 09.2021
- My responsibilities were limited to the two Verticals of Razorpay Financial operations i.e RazoapyX and Capital Products
- We have to ensure end to end fund flow tracking and keeping a check between system and data to enable 3-way reconciliation with manual interventions
- Escrow Management for Disbursement Product (RazorpayX)
- End to end fund flow between Lender, Razoapy and Merchants
- Fund Management between escrow account to support Payout business
- Creating reconciliation flow and collection framework for Razorpay Capital Business 100% Automation of Reconciliation for RazorpayX and Capital
Product Manager
One MobiKwik Systems Private Ltd.
08.2018 - 03.2020
- As a product manager responsible for managing the product requirements and road Map for Payments Core which includes Wallet Top ups, Money Transfers, Gift Cards and User experience along with Risk and Consumer Operations
- I am responsible for defining, Designing and detailing of the product solution which are the part of Product Road Map.
- Core Products: Payments, Gift Cards, Money Transfer (IMPS), Risk Management, Customer Experience
- Projects handled: Handled few of the projects single handedly for user acquisitions and user engagements i.e Christmas Grand slam, Predict and Win – IPL and World Cup Seasons, Gullak for user incentives, Gift Cards and some others customer service and Risk Managements.
Managing Risk and Compliance
One MobiKwik Systems Private Ltd.
06.2013 - 04.2018
- Managing various aspects of risk compliance and Merchant operations like documenting processes and policies pertaining to risk and compliance, highlighting different modus operandi and suggesting processes to mitigate the same in future Keeping the Reconciliation and settlement process intact to avoid any revenue leakage possibilities.
- Detailed understanding of the complexities of risk management
- Operations of Payment Gateway and PPI Business (Reconciliation and Settlements)
- Expertise in setting up Merchant Settlement and Gateway Receivable reconciliation process
- Exposure in setting up systems & tools for Fraud Risk Management in Digital/Mobile payments and Chargeback & dispute Resolution
- PPI Escrow Management (Setting up the process from Scratch)
Assistant Manager – Operations
Brain Master Arithmetic System Pvt. Ltd.
06.2012 - 06.2013
- Define, review and implement Operational Control and related functions for all franchisees of the Company.
- Conducting review & training of franchisees w.r.t
- Risk assessment, vulnerability assessment, business continuity and market penetration.
- Driving Sales and Business Development single-handedly.
Risk and Compliance – Analyst / Lead
Cybertech International Holdings Ltd.
07.2010 - 03.2012
- Responsibilities include defining of the Risk and Compliance process to implementation, execution, impact and control stage
- Provide functional guidance & support to Team for functional clarifications, arrange Training whenever necessary
- Independently developed Risk Based approach methods for the entity, which were recommended for replication across all gaming networks and region.
- Responsible for smooth functioning of Chargeback & Reconciliation Processes, responsible for monitoring Fraud & Risk analysis Team, responsible for monitoring Settlement MIS, Monitoring Transaction Processing Unit.
Education
MBA - Finance
Institute of Business Studies & Research
Pune 01.2008 - 06.2010
Bachelor of Science - Mathematics
CSJM University
Kanpur, India 06.2004 - 06.2007
Higher Secondary Certificate -
Uttar Pradesh Board of Secondary Education
Unnao 01.2002 - 06.2004
Senior Secondary Certificate -
Uttar Pradesh Board of Secondary Education
Unnao 01.2000 - 06.2002
Skills
Internal Controls
Audit management
Financial analysis and reporting
Decision-Making
Time management abilities
Adaptability and Flexibility
Effective Communication
Critical Thinking
Area Of Expertise
- Payments Core Product understanding
- Training and Development of Team Members
- Drawings up product roadmaps and Fund flow to set a proper Reconciliation.
- Payment Gateways Operations (PAPG)
- Escrow Account Management
- Nodal and Gateway Reconciliation
- Monthly Closure and Gateway Receivables reporting
- Merchant and Transaction Risk Monitoring
- Semi Closed Wallet Management
- Neo Banking and Lending Operations (Financial POV)
Timeline
Director of Financial Operations
Razorpay Software Pvt. Limited
04.2024 - Current
Associate Director – Financial Operations
Razorpay Software Private Ltd.
10.2021 - 03.2024
Senior Manager - Financial Operations
Razorpay Software Private Ltd.
06.2020 - 09.2021
Product Manager
One MobiKwik Systems Private Ltd.
08.2018 - 03.2020
Managing Risk and Compliance
One MobiKwik Systems Private Ltd.
06.2013 - 04.2018
Assistant Manager – Operations
Brain Master Arithmetic System Pvt. Ltd.
06.2012 - 06.2013
Risk and Compliance – Analyst / Lead
Cybertech International Holdings Ltd.
07.2010 - 03.2012
MBA - Finance
Institute of Business Studies & Research
01.2008 - 06.2010
Bachelor of Science - Mathematics
CSJM University
06.2004 - 06.2007
Higher Secondary Certificate -
Uttar Pradesh Board of Secondary Education
01.2002 - 06.2004
Senior Secondary Certificate -
Uttar Pradesh Board of Secondary Education
01.2000 - 06.2002
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