Shashanka Mithoor

Working as C-USER for SAP Client in Payroll project.

• Have performed client copies in both Hana and ECC system.
• Have performed SP upgrades using SPAM/SAINT in both ECC and Hana system.
• Performed language installation ,supplementation in ECC, Hana systems.
• SAP OSS note implementation and de-implementation.
• Performed pre-post steps of system refresh.
• Monitoring alerts in Pingdom, Dynatrace and Zabbix.
• Performed kernel, hotfix updates.
• Starting , stopping of ECC , Hana system.
• User Management , adding roles, authorization etc.
• Performed parameter change , transport configuration, adding co-file ,data file to directories, ADS configurations.
• Mentored junior team members on best practices and technical skills, fostering a culture of continuous learning and improvement.
• Collaborated with clients to determine project specifications and scope.
• Have been consistent top performer ,resolved the highest number of tickets(SNOW Tool) in last 1.5 year.
• Resolved complex technical issues by troubleshooting systems, analyzing root causes, and implementing effective fixes.
• Proactively monitored system performance trends to anticipate potential issues before they escalated into larger problems.

• Managed system performance and user profiles.
• Installed kernel upgrades per technical documentation guidelines, adhering to SAP's best practices.
• Troubleshot complex technical issues, providing expert guidance and timely resolutions for clients.
• Recommended hardware sizing, installation, and configuration plans.

• Installation of SAP ASE system & administration of both ABAP & Java systems
• System Analysis & daily Monitoring
• User Management like user creation , deletion , user locks
• Performing Kernel upgradation & Configuration of operation modes , SAP OSS Notes Implementation Support Pack Upgrade and good knowledge in user Master Export & Import
• Handling transports , Client creation and client copy
• Web dispatcher SSL renewal
• Creating and maintaining RFC Connection

• Assisted senior management in setting annual sales targets and developing action plans to achieve them, contributing to the overall growth of the company.
• Cultivated a growth mindset by actively seeking feedback from peers, managers, and clients on areas of improvement.
• Fostered an environment of open communication among team members that facilitated efficiency in decision-making processes.
• Contributed to process improvements by analyzing current workflows and proposing more efficient alternatives.