Shashi kumar A
Madikeri
Summary
Dynamic Onboarding Lead at Jio OBL with expertise in KYC compliance and data verification. Proven track record in enhancing process efficiency, achieving targeted turnaround times, and training stakeholders. Strong problem-solving abilities and attention to detail drive successful outcomes in customer query management and regulatory compliance.
Overview
13
13
years of professional experience
Work History
Onboarding Lead
Jio OBL
MADIKERI
03.2021 - Current
- Monitored data verification agents' work, contributing to lower rejection rates
- Ensured adherence to process service level agreements, achieving targeted turnaround times
- Audited customer acquisition forms verified by data verification agents for compliance and accuracy
- Provided assistance during regulatory audits to ensure compliance
- Trained the stakeholders on submission of correct KYC documents
- Circulated product and process updates to team and channel partners
- Assist in activation, verification & feedback survey of COCP accounts
- Skills & Competencies: Knowledge of data verification, Customer query handling skills, Problem solving skills, Interpersonal skills, Target orientation, Attention to Detail
Supply Chain Management (SCM)
Reliance Jio
12.2017 - 10.2019
- Coordinated logistics operations to optimize delivery schedules and maintain supply chain flow
- Oversaw SAP/FIORI systems to ensure effective data management and integration across operations
- Monitored inventory status regularly
- Manage Distribution & Network
- Understood vendor management processes
- Familiarized with cost and compliance management standards to align operations with regulatory requirements
- Sound knowledge of JC Store Operations Process
Accounting & System Operator
The Professional Courier
06.2013 - 11.2017
- Maintained accounting records for effective financial tracking and reporting.
- Processed financial transactions in client database to ensure accurate records.
- Provided strong customer service while interacting with clients to resolve inquiries.
- Developed understanding of local area to assist customers effectively.
- Analyzed traffic patterns to provide accurate travel advice.
- Investigation of accidents, near misses and complaints
Education
MBA - Tourism
Mangalore University Mangalagangotri Mangalore
Madikeri03-2017
M.A - Economics
Mysore University
Madikeri05-2015
B.A - H.E.P
Mangalore University
Madikeri02-2013
ADCA,DTP,HDCA -
ICEC Madikeri
Madikeri12-2011
P.U.C -
Govt PU College
Madikeri03-2010
S.S.L.C -
Karnataka Secondary Education Board
Madikeri03-2008
Skills
- KYC compliance
- Data verification
- Customer query management
- Process improvement
- Attention to detail
- Training facilitation
- Problem solving
- Time management
- Adaptability to change
- Goal orientation
- Work ethic
- Interpersonal communication
Languages
- Tamil
- Kannada
- English
- Hindi
Mobile Numbers
- 9611101080
- 8660627170
Personal Information
- Mother's Name: Usha A
- Date of Birth: 03/25/91
- Nationality: Indian
- Marital Status: Single
- Religion: Hindu
Hobbies and Interests
- Drawing
- Listening music
- Cricket
Disclaimer
I hereby declare that the particulars mentioned above are purely true to the best of my knowledge.
Timeline
Onboarding Lead
Jio OBL
03.2021 - Current
Supply Chain Management (SCM)
Reliance Jio
12.2017 - 10.2019
Accounting & System Operator
The Professional Courier
06.2013 - 11.2017
MBA - Tourism
Mangalore University Mangalagangotri Mangalore
M.A - Economics
Mysore University
B.A - H.E.P
Mangalore University
ADCA,DTP,HDCA -
ICEC Madikeri
P.U.C -
Govt PU College
S.S.L.C -
Karnataka Secondary Education Board