Shashi Lokesh
Bangalore
Summary
Driven and curious analyst with hands on experience in data visualization and business intelligence tools such as Ms Excel, Power BI, Power Point and Tableau. A highly motivated and results-driven individual seeking a position in the IT Industry. Possessing strong analytical, programming and collaboration skills with a passion for utilizing data to solve complex problems and drive business growth. Looking to leverage skills in data analysis, data processing, data governance, data visualization, document management, reporting, research, and Business analysis to enhance the effectiveness and precision of data processing, thereby fostering organizational growth and achievement.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Transaction Processing Representative
Accenture
05.2023 - 01.2024
- Providing excellent service to Virgin Media O2 clients in the Operations IT Sector. Responded to customer inquiries and resolved issues in a timely and professional manner.
- Troubleshoot software application and hardware issues for customers by conducting in-depth research on concerned query. Investigated fraudulent activity associated with customer accounts.
- Responsibilities: Gathering, analyzing, and interpreting data to improve transaction processes, enhance customer experience, or optimize business operations. Dealing with faults, troubleshooting on customer broadband, Tv and Phone faults including connectivity issues, Billing, Credits, Refunds, setting up payments, Billing Disputes, Identifying and troubleshooting billing discrepancies.
- Conduct research to ensure compliance with applicable laws and regulations, and assess potential risks to transaction security and confidentiality. Analyze transaction data to identify patterns, trends, and areas for improvement. This could involve examining transaction volumes, processing times, error rates, and customer feedback.
- Utilized CMS Web to streamline research processes and enhance efficiency by raising tickets to the concerned team.
- Collaborated with team members to develop research methodologies and strategies.
- Skills I used on this project: Research analysis and interpretation, Transaction management, Data transaction management patterns, Customer service management, Communication technology, Data Validation, Data Processing and Revalidation, Storage, and Query Support.
- Document research findings, methodologies, and recommendations in clear and concise reports. Present findings to stakeholders, including management, cross-functional teams, and external partners, as needed.
Data Visualization and Research/Project Analyst
University of Essex
10.2021 - 01.2023
- Reconciled monthly billing statements from different departments into complex spreadsheets and used MS Excel, Power Bi, Tableau to graphically represent the data, collected data on competitors, consumers and marketplace, consolidated data into presentations and reports using KPI's.
- Researched best practices used by competitors in the marketplace. Worked closely with different teams to turn data into critical information and knowledge which will be further used to make business decisions.
- Optimized SQL quires to improve report performance, resulting in 30% faster report rendering, generated weekly sales reports using SQL and MS Excel, resulting in 10% improvement in sales foresting accuracy.
- Assisted in the design and production of marketing materials, including brochures, flyers, and digital assets.
Education
Master of Science - Artificial Intelligence
University of Essex
United Kingdom03-2023
Bachelor of Science - Computer Science Engineering
Vemana Institute of Technology
India, Bangalore07-2019
Higher Secondary Education - PCME
Jyoti Nivas Pre-University
India, Bangalore06-2015
Secondary Education -
Bethany High School
India, Bangalore05-2013
Skills
- SAP Administration
- Machine Learning Algorithms
- SQL
- KPI Research/Reporting
- Azure Data Lake Storage
- Microsoft Office( Excel(Pivot Tables, VLOOKUP)/ Word/ Power Point)
- Microsoft Azure
- R
- Data Cleaning/Visualization (Matplotlib, Tableau, Power BI( DAX))
- Data Wearhouse
- Python/ Django (strong knowledge on Pandas and NumPy)
- Rest APIs
- Project management tools (Gantt charts, JIRA, MS Project) and Methods( Agile, Waterfall, PRINCE2)
- Market Research
- Marketing Insights and Strategy
- Risk Management
- RDP Data Modelling
STRENGTHS
- Statistical Analysis
- Research and Analysis
- Research Methods
- Business Decision Making
- Communication and Presentation
- Attention to detail and Accuracy
- Continuous Learning and Interpersonal Skills
- Adaptability and Flexibility
- Technical Aptitude and Proficiency
- Time Management and Prioritization
- Creativity and innovation
- Literature Searches
Internship
Pursued Internship at SAP Lab's, NASSCOM and Iprimed in R Programming, Bengaluru
Certification
Microsoft certified- Azure Database Administrator Associate: Expertise in building database solutions designed to support multiple workloads built with SQL server and Azure SQL database services.
CERTIFICATES
- Introduction to SQL
- Tableau
- Microsoft: Data Analyst Associate with
- Power BI
- Introduction to Data Analytics
- Business Analytics with Excel
- Introduction to Cyber Security
- Cisco CCNA 200-301
- Cloud Computing
Projects
- Student Management System
- Neural Network and Deep Learning: 1. Using a lunar lander game, the user controls the spaceship that tries to land on a specific target area. 2. Design appropriate deep learning architecture for Rossman Stores sales Kaggle competition using TensorFlow and PyTorch
- Robotics and Intelligent Systems: Implementing PID and Fuzzy Logic for movement of the Robot placed in an unstructured environment
- Game artificial intelligence: Implementing Resistance game, Hanabi game
- Machine Learning: Prediction Problems using linear regression, decision tree Text analytics: Applied data analysis technique to find the number of topics in a text collection
- Big data for Computational Finance: Worked out a case study that demonstrated my knowledge of software tools for the financial industry
- MSC Project and Dissertation: Identification of dog breeds using deep learning
GitHub
https://github.com/shashireddy1234/MASTERS-PROJECTS
REFERENCES
References will be furnished on request.
I hereby declare that the information furnished above is true to the best of my knowledge & proven records.
Shashi Lokesh
Timeline
Transaction Processing Representative
Accenture
05.2023 - 01.2024
Data Visualization and Research/Project Analyst
University of Essex
10.2021 - 01.2023
Master of Science - Artificial Intelligence
University of Essex
Bachelor of Science - Computer Science Engineering
Vemana Institute of Technology
Higher Secondary Education - PCME
Jyoti Nivas Pre-University
Secondary Education -
Bethany High School
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