Suvitha Mary Richard
Balkum
Summary
Methodical Transaction Processing Representative known for high productivity and efficient task completion. Skilled in data entry accuracy, transaction verification, and customer service management. Excel in problem-solving, time management, and adaptability, ensuring seamless workflow and client satisfaction.
Overview
9
9
years of professional experience
Work History
Transaction Processing Representative
V5 Global
Navi Mumbai
06.2023 - Current
- Working for US insurance client to verify the details of the providers enrolled with them. Make calls to them and confirm / correct the information in the database promptly as per the information received over call or the documents shared. Meeting the benchmark daily target over and above while ensuring accuracy
Customer Service Advisor II
Concentrix
01.2022 - 05.2023
- Worked for Kimberly Clark India (client): Handled consumers' queries and complaints over call and email and resolved them effectively with timely follow up
Customer Service Advisor I
Concentrix
03.2020 - 12.2021
- Worked for FMCG brand, Hindustan Unilever (Client) in voice process
- Addressed consumers concern promptly on call with timely follow up
- Demonstrated constant performance and met metrics under work pressure
- Performed back end work when and where required and completed by dead line
Project Coordinator
MP Biomedicals Pvt India Ltd
Turbha
07.2015 - 03.2019
- Handled the chat support on website effectively, adding contacts to the database, creating marketing lists on CRM for e-marketing purpose, Achieving tasks before deadline,
Education
M.Sc - Biotechnology
JJ College of Arts and Science
Pudukottai04.2010
B. Sc - Biotechnology
Ayya Nadar Janaki Ammal College of Arts and Science
Sivakasi06.2008
HSC -
Sri Rao Bahadur AKD Dharmaraja Girls' School
Rajapalayam, Tamil Nadu03-2005
SSLC -
Sri Rao Bahadur AKD Dharma Raja Girls' School
Rajapalayam, Tamil Nadu03-2003
Skills
- Working knowledge of ticket tools (Sales Force, Resolve Jiffy, CRM, Microsoft Power app)
- Data Verification
- WebChat
- Emaill communication
- Team Work
- Time Management
- MS office tools (word, excel, powerpoint)
Projects
Evaluation of isolated fungal strain for effective removal of toxic heavy metal Pb (II) ions, 01/2010, 04/2010
Hobbies and Interests
- Reading books and answers on Quora
- Going out with family
Languages
- English, Native or Bilingual Proficiency
- Hindi, Professional Working Proficiency
- Tamil, Native or Bilingual Proficiency
Timeline
Transaction Processing Representative
V5 Global
06.2023 - Current
Customer Service Advisor II
Concentrix
01.2022 - 05.2023
Customer Service Advisor I
Concentrix
03.2020 - 12.2021
Project Coordinator
MP Biomedicals Pvt India Ltd
07.2015 - 03.2019
M.Sc - Biotechnology
JJ College of Arts and Science
B. Sc - Biotechnology
Ayya Nadar Janaki Ammal College of Arts and Science
HSC -
Sri Rao Bahadur AKD Dharmaraja Girls' School
SSLC -
Sri Rao Bahadur AKD Dharma Raja Girls' School
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