Shashi Rai

● Managed operations of two high-performance dark stores, overseeing a total of 55+ staff, and led both locations to

significant performance improvements, driving store rankings from 1240th to 50th and 700th to 6th nationwide

through optimized workflows and strategic operational changes.

Streamlined inbound and outbound efficiency, reduced shrinkage CPO (both in-store and in-transit), and enhanced.

Cost Per Order (CPO). Reduced the order defects rate below 0.7% and category defects rate below 0.5% by

maintaining inventory health above 98%. Overall, helping the firm to gain profits in seven figures.

Maintained employee attrition above 100% by effectively managing teams, providing training, and optimizing labor.

Division to ensure balanced workloads, and meet KPIs and business goals.

• Successfully conducts and completes all assigned trainings.
• Participates in continuous improvement training and trains others.
• Understands and follows proper spills and emergency cleanup procedures.
• Safely and efficiently performs assigned processes to meet the required daily logistics activities.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
• Evaluated employee performance and conveyed constructive feedback to improve skills.
• Defined clear targets and objectives and communicated to other team.

• Coordinated logistics and inventory management to optimize workflow and reduce operational costs.
• Directed team members during peak periods using effective communication strategies to ensure smooth operations under high pressure situations.
• Facilitated training sessions for staff on best practices in logistics, fostering a culture of continuous improvement.
• Developed and implemented strategies to improve team productivity and efficiency.
• Increased Shift performance and productivity by 20% in team.
• Maintained 98% accuracy in attendance records for 500+ employees.
• Implemented attendance tracking system, reducing errors by 30%.