Shashi Rai

● Managed operations of two high-performance dark stores, overseeing a total of 55+ staff, and led both locations to

significant performance improvements, driving store rankings from 1240th to 50th and 700th to 6th nationwide

through optimized workflows and strategic operational changes.

Streamlined inbound and outbound efficiency, reduced shrinkage CPO (both in-store and in-transit), and enhanced.

Cost Per Order (CPO). Reduced the order defects rate below 0.7% and category defects rate below 0.5% by

maintaining inventory health above 98%. Overall, helped the firm to gain profits in seven figures.

Maintained employee attrition above 100% by effectively managing teams, providing training, and optimizing labor.

Division to ensure balanced workloads, and meet KPIs and business goals.

• Verified completed work for consistency and compliance.

• Developed innovative solutions that improved team performance and achieved better outcomes.
• Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
• Employed software and tools to streamline processes and enhance operational efficiency.
• Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Delivered attentive service to customers during face-to-face interactions and phone conversations.

• Recruited, interviewed, and hired employees; implemented mentoring program to enhance feedback and engagement.
• Evaluated employee performance and provided constructive feedback to enhance skill development.
• Created employee schedules and monitored call-outs to optimize staffing during busy periods.
• Successfully conducts and completes all assigned trainings.
• Participates in continuous improvement training and trains others.
• Safely and efficiently performs assigned processes to meet the required daily logistics activities.
• Understands and follows proper spills and emergency cleanup procedures.
• Defined clear targets and objectives and communicated to other team.

• Coordinated logistics and inventory management to optimize workflow and enhance operational efficiency.
• Directed team members during peak periods, ensuring smooth operations under high-pressure situations through effective communication.
• Developed and implemented strategies to improve team productivity and efficiency.
• Increased Shift performance and productivity by 20% in team.
• Facilitated training sessions on best practices in logistics, promoting continuous improvement among staff.
• Implemented attendance tracking system, reducing errors by 30%.
• Maintained 98% accuracy in attendance records for 500+ employees.