Shashi Raj
Patna
Summary
Store Manager with 11 years overseeing staff, daily activities and business strategies. Dedicated to coaching and retaining talented employees through training, task delegation and motivational techniques. Highly skilled at overseeing operational activities ranging from accounting to complex customer issue resolution for budget control, positive experience and smooth operations.
Overview
12
12
years of professional experience
Work History
Senior Store Manager
BIBA FASHION LTD
11.2020 - Current
- Provided 1:1 supervision and mentoring for 5 ASM & 15+ floor supervisors to accelerate their professional development.
- Created visually appealing storefront and window designs to increase foot traffic and display new products.
- Managed a diverse team of 20+ sales and customer service staff, driving individual performance through KPIs and performance reviews.
- Organised and managed inventory storage, delivery and personnel allocation.
- Met with senior management and executives and presented outline of annual sales strategy.
- Hired and trained 40+ employees to deliver store goals.
- Trained and supervised team to deliver on store sales targets.
- Evaluated team performance and handled disciplinary actions.
- Developed new promotions and product lines to exceed sales targets.
- Taught staff to delivery outstanding customer service through strong training programs and ongoing mentoring.
- Outlined staff training and development programmes, targeting problem areas in sales and customer service standards.
- Generated repeat business through exceptional customer service.
- Resolved complex customer enquiries, disputes and complaints.
- Improved store ranking by identifying performance gaps.
- Reorganized sales floor to improve visual merchandising displays.
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
- Collaborated with management to reduce waste and expenses, while optimizing profitability responsibly.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Reported issues to higher management with great detail.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed sales records, reconciled cash and made bank deposits while performing store opening and closing duties.
- Built store brand through successful advertising and visual merchandising strategies.
- Led branch to achieve maximum sales within territory, exceeding revenue forecasts.
- Prepared sales reports and reconciled accounts with strong finance management skills.
- Identified and recommended areas for improvement in processes with targeted solutions.
Branch Manager
CARS 24.
08.2019 - 10.2020
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
- Maintained friendly and professional customer interactions.
- Implemented service improvements to enhance sales cycle.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Store Manager
Levi's
05.2014 - 07.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Retail Sales Assistant
Casio india pvt ltd
02.2013 - 04.2014
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Worked closely with shift manager to solve problems and handle customer concerns.
Retail Sales Assistant
W ( TCNS Clothing ltd )
03.2012 - 01.2013
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers and helped with product questions, selections, and purchases.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with prompt and polite support in-person and via telephone.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Education
Master of Business Administration - Marketing & Retail
Allahabad University
Allahabad 2016
B.C.A - Computer apllications
Magadh university
Patna, BR2012
Skills
- Holding 11 Years Experience of Retail Operation
- Looking 350 cr revenue per annum
- Handling 5000 sq ft area
- Revenue Generation
- Data Analysis
- Handling 5 EBO stores situated in Patna
- Results -based leadership
- operational planning
- Sales reporting
- Sales KPI management
Timeline
Senior Store Manager
BIBA FASHION LTD
11.2020 - Current
Branch Manager
CARS 24.
08.2019 - 10.2020
Store Manager
Levi's
05.2014 - 07.2019
Retail Sales Assistant
Casio india pvt ltd
02.2013 - 04.2014
Retail Sales Assistant
W ( TCNS Clothing ltd )
03.2012 - 01.2013
Master of Business Administration - Marketing & Retail
Allahabad University
B.C.A - Computer apllications
Magadh university
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