Shashidhar NS

• Created Projects, Manual Purchase orders, Service entry sheets through SAP tool on a daily basis.
• Managed multiple tasks simultaneously, ensuring timely completion of all assignments.
• Communicated effectively with colleagues and supervisor to resolve issues promptly and accurately.
• Optimized essential processes, enabling the team to efficiently handle greater volumes while maintaining high standards.
• Participated in regular team meetings, contributing valuable insights toward process enhancements.
• Handled high volumes of incoming work requests professionally while maintaining excellent organization.
• Collaborated with IT to diagnose and rectify system problems, ensuring productivity.
• Facilitated cross-departmental collaboration, leading to more cohesive and efficient project completion.
• Instructed new team members on company procedures and best practices to elevate performance.
• Trained end to end P2P process around 12 new joiners who have joined to the organization.
• Assisted in the development of training materials for new hires, improving onboarding experience and knowledge retention.
• Inspired team members to actively contribute ideas, driving a culture of continuous improvement in processes.
• Acted as primary point of contact for client escalations, resolving issues swiftly to maintain high levels of client satisfaction.
• Elevated team productivity through the strategic introduction of innovative process enhancements.
• Engaged with vendors to secure favorable terms, enhancing service quality and reducing costs.
• Eliminated delays by proactively identifying congestion in process flow and implementing effective solutions.
• Generated reports to identify the errors / provide the resolution to the business line on a timely manner.
• Enhanced client satisfaction through efficient and precise handling of requests and inquiries.
• Completed tasks within assigned timeframes through effective time management and strict adherence to deadlines.
• Provided exceptional customer service when interacting with clients or vendors during process execution tasks.
• Evaluated Vendor and Business line needs and feedback to drive product and service improvements.

Job responsibilities same as Hewlett Packard.

• Informed customers of shipping delays through proactive email communication regarding their order status.
• Collaborated with sales and operations teams to streamline order processing effectively.
• Managed daily email queries, resolving order inquiries to meet customer expectations.
• Improved customer satisfaction with timely order processing and regular status updates.
• Processed a large volume of orders while ensuring precise data entry and timely fulfillment.