Shashi Kumar Sinha

• Maintained office PCs, networks and checking of mobile devices .
• Set up PCs, VCU, projectors, and microphones for use in video conferencing rooms.
• Managed system-wide operating system and software deployments as well as related software upgrade problems.
• Configured systems according to prescribed software and hardware frameworks.
• Performed troubleshooting and repaired PCs, peripheral devices such as UPS, printers, scanners and monitor.
• Corrected connectivity faults to restore user access to local networks, file-server storage and public web.
• Monitored systems in operation and quickly troubleshot errors.
• Established, repaired and optimized networks by installing wiring, cabling and devices.
• Used diagnostic tools to identify hardware failures and replace non-functional components.
• Linked computers to network and peripheral equipment.
• Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
• Tested and installed motherboards, processors, and graphics cards on desktops and laptops for staff.
• Executed technology implementation projects with minimal downtimes and operational disruptions.
• Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
• Set up and maintained user accounts and client access.
• Recovered critical information from data back ups to restore functionality.
• Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
• Implemented internal quality standards to secure electronic records integrity.
• Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
• Served as backup for staff members, responding to system failure and maintenance emergencies.
• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Managed budget, local procurement, procurement through GeM, and dealing with vendors.
• Managed and maintained IT assets, inventory.

Maintained office PCs, networks and checking of mobile devices.

Set up PCs, VCU, projectors, and microphones for use in video conferencing rooms.

Managed system-wide operating system and software deployments as well as related software upgrade problems.

Configured systems according to prescribed software and hardware frameworks.
Performed troubleshooting and repaired PCs, peripheral devices such as UPS, printers, scanners and monitor.
Corrected connectivity faults to restore user access to local networks, file-server storage and public web.
Monitored systems in operation and quickly troubleshot errors.
Established, repaired and optimized networks by installing wiring, cabling and devices.
Used diagnostic tools to identify hardware failures and replace non-functional components.
Linked computers to network and peripheral equipment.
Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
Tested and installed motherboards, processors, and graphics cards on desktops and laptops for staff.
Executed technology implementation projects with minimal downtimes and operational disruptions.
Followed detailed operational process and procedures to appropriately analyze, escalate and assist in remediation of information security incidents.
Set up and maintained user accounts and client access.
Recovered critical information from data back ups to restore functionality.
Completed routine and complex software installations, assisting users of various levels of computer sophistication in operation of new and existing software.
Implemented internal quality standards to secure electronic records integrity.
Performed installation, maintenance and repair for complex internal computer hardware and various software applications.
Served as backup for staff members, responding to system failure and maintenance emergencies.
Explained technical information in clear terms to non-technical individuals to promote better understanding.
Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Managed budget, local procurement, procurement through GeM, and dealing with vendors.
Managed and maintained IT assets, inventory.