SHASHI SHARMA
Solan
Summary
Dynamic technical support manager with a proven track record at Schneider Electric, excelling in operational excellence and customer satisfaction. Expertise in predictive maintenance and root cause analysis, driving zero unplanned downtimes. Strong leadership and communication skills foster collaboration across teams, ensuring compliance and quality in high-stakes environments.
Overview
7
7
years of professional experience
1
1
Certificate
Work History
Manager – Technical Support
Schneider Electric
11.2024 - Current
- Serve as the primary technical expert for Schneider Electric’s Power Products portfolio.
- Lead technical support operations for power products, ensuring prompt, professional solutions to a wide range of customer queries via email, calls, and chat.
- Managing technical documentation, delivering product and application training, and conducting on-site interventions for critical cases.
- Strong analytical, communication, and leadership skills are required to drive operational excellence and facilitate successful product adoption and retention.
- Coordinated cross-functional teams for client technical issue resolution and product training.
- Collaborating closely with sales, business development, and service teams, the role focuses on ensuring customer satisfaction, continuous improvement, and adherence to compliance and quality standards.
Senior Engineer – Electrical Systems & Projects
UltraTech Cement(Aditya Birla Group)
01.2022 - 11.2024
- Spearheaded the modernization of legacy systems with ABB ACS880 drives.
- Executed CAPEX projects worth ₹10 Cr involving power distribution and automation.
- Developed a preventive maintenance framework based on predictive analytics and SAP PM.
- Carried out technical root cause analysis and ensured zero unplanned downtimes.
- Designed safety-integrated systems and conducted regular electrical safety audits.
- Managed the Maintenance activities of 740 ton/hr cement mills( Ball mill Grinding)
Project Engineer – E&I Maintenance
Ambuja Cements Ltd (Holcim Group)
Bhatapara
09.2019 - 01.2022
- Planned and executed greenfield electrical projects from concept to commissioning.
- Developed digital SLDs, reviewed technical specifications, and ensured design compliance.
- Integrated sensor-based monitoring systems and load analysis tools.
- Coordinated with OEMs and EPC contractors for equipment selection and commissioning.
- Facilitated knowledge-sharing workshops on energy efficiency technologies.
Graduate Engineering Trainee – Electrical Engineering
Ambuja Cements Ltd
Pali
07.2018 - 07.2019
- Led plant-wide energy audit initiatives, identifying more than 15% energy-saving potential.
- Assisted in troubleshooting motor control centres and cable management systems.
- Supported energy management system integration and transformer maintenance.
- Conducted daily load analysis and energy consumption reporting.
- I participated in shutdowns and learned hands-on about industrial safety and compliance.
- Documented maintenance logs and supported SAP PM module implementation.
- Developed test plans, conducted tests, and analyzed results to ensure product quality standards were met.
Education
Master of Business Administration (MBA) - Operations and Supply Chain Management
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
07.2027
Bachelor of Engineering (BE) - Electrical and Electronics Engineering
Thapar Institute of Engineering & Technology
01.2018
Diploma in Electrical Engineering -
Govt. Polytechnic Hamirpur
01.2014
Matriculation (10th Grade) -
DAV AMBUJA VIDYA NIKETAN
01.2011
Skills
- Iso50001
- Etap
- Load flow studies
- ABB ACS800/880
- Preventive maintenance
- AC/DC motor drives
- SAP PM module
- Autocad Electrical
- MS Project
- Capex project
- Predictive maintenance
- RCA
- Digital SOPs
- Shutdown planning
- Hot work
- OSHA standards
- CPR/First Aid
Certification
- Certified Energy Manager (CEM), Bureau of Energy Efficiency (BEE), 01/01/25, 03/01/30
- ACS800 & 880 LV Drives O&M, ABB, 06/01/24
- ISO50001:2018 Energy Management System Internal Auditor, SGS, 06/01/24, 176879763
- CPR/AED/First Aid, Government of Gujarat DISH, 02/01/23, 02/01/26, DISH/7445
- Hot Work Safety Standard Trainer, Chola MS Risk, 01/01/23
Timeline
Manager – Technical Support
Schneider Electric
11.2024 - Current
Senior Engineer – Electrical Systems & Projects
UltraTech Cement(Aditya Birla Group)
01.2022 - 11.2024
Project Engineer – E&I Maintenance
Ambuja Cements Ltd (Holcim Group)
09.2019 - 01.2022
Graduate Engineering Trainee – Electrical Engineering
Ambuja Cements Ltd
07.2018 - 07.2019
Master of Business Administration (MBA) - Operations and Supply Chain Management
SVKM's Narsee Monjee Institute of Management Studies (NMIMS)
Bachelor of Engineering (BE) - Electrical and Electronics Engineering
Thapar Institute of Engineering & Technology
Diploma in Electrical Engineering -
Govt. Polytechnic Hamirpur
Matriculation (10th Grade) -
DAV AMBUJA VIDYA NIKETAN
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.
Certifications And Recognition
- Certificate of Appreciation – Schneider Electric, Q2 FY 24–25, recognised for exceptional support performance, KPI leadership, and project contributions (ASC, Motion, K-bot)
- Certificate of Appreciation – Shining Yodha for Q2 as a key pillar of the Tech Support Team, with 100% NPS, 87% KCS, 100% NSS, 84% FLR, and significant contributions to global tooling, ASC project implementation, and time-critical customer escalations
- Certificate of Appreciation – UltraTech Cement, 01/01/24, for addressing a critical VFD cable issue within 20 minutes at night, ensuring mill continuity
- Safety Trainer Recognition – UltraTech Cement, FY 22–23 & FY 23–24, for outstanding efforts in workplace safety training across the plant, multiple internal recognitions, for automation contributions, process improvements, and leadership initiatives
Disclaimer
I hereby declare that the information furnished above is true to the best of my knowledge.