SHASHWAT MISHRA
LUCKNOW
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Representative, OPERATIONS
CONCENTRIX DAKSH PVT. LMT.
Gurgaon
08.2023 - 08.2024
- Greeted customers and responded to inquiries in a timely manner.
- Adhered to all safety regulations in the store environment.
- Resolved customer complaints in a professional manner while remaining empathetic to their concerns.
- Demonstrated strong problem solving skills when faced with challenging situations or complex inquiries from customers.
- Established positive relationships with customers through effective communication techniques.
Education
Bachelor of Elementary Education - Education And Training
LUCKNOW UNIVERSITY
Lucknow07-2021
Intermediate - Science Education
Amar Nath Inter College
Sidhauli04-2017
High School - Science
Amar Nath Inter College
Sidhauli04-2015
Skills
- Content Management
- Social media knowledge
- Active Listening
- Analytical Thinking
- Decision-Making
- Organizational Skills
- Adaptability and Flexibility
- Professionalism
Certification
- Pursuing Certification in advance excel and microsoft Power Bi for Reporting
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Timeline
Representative, OPERATIONS
CONCENTRIX DAKSH PVT. LMT.
08.2023 - 08.2024
Bachelor of Elementary Education - Education And Training
LUCKNOW UNIVERSITY
Intermediate - Science Education
Amar Nath Inter College
High School - Science
Amar Nath Inter College
- Pursuing Certification in advance excel and microsoft Power Bi for Reporting
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