SHASHWAT RAJ

ATSG

05.2021 - Current

Company Overview: Company specializing in IT solutions and services
Maintained 24/7 uptime across global enterprise infrastructure with 99.99% SLA compliance
Managed critical incidents and health checks via SolarWinds, ,Logic monitor, cisco meraki and AWS CloudWatch
Created and managed tickets in ServiceNow for network faults, server alerts, and security incidents
Perform and assist in ServiceNow upgrades, patching, and enhancements.
Participated in change management processes ensuring minimal business disruption
Knowledge of ServiceNow Security Operations (SecOps), including SIR and Vulnerability Response modules.
Ensured compliance with operational and security SOPs during incident handling
Proficient in deploying and managing core AWS services including EC2, S3, IAM, VPC, and RDS
Hands-on experience with CloudWatch for real-time cloud infrastructure monitoring and alerting
Skilled in implementing secure networking protocols such as VPNs, NAT, DNS, and Firewalls
Aware of ITIL process and ServiceNow ITIL Service Catalog and Technical catalog
Experience in assisting security automation and integrations.
Experience managing incident lifecycle and change requests through ServiceNow under ITIL standards
Knowledge of Docker containers and fundamental CI/CD workflows for cloud deployment pipelines
Experienced in working with monitoring tools such as SolarWinds, LogicMonitor, and Nagios