Shashwat Sharma
Nangloi
Summary
Logical professional with many years of experience delivering customized IT solutions to boost business operations. Expert at translating plans for business growth and specific needs into improved system designs. Employed knowledge of new technologies to suggest improvements to existing systems and new hardware.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Analyst (Control-M)
HCL Technologies Pvt. Ltd.
Noida
01.2022 - Current
- Delivered comprehensive IT support to a global workforce of thousands, effectively resolving technical issues across multiple locations and enhancing operational efficiency.
- Conducted vigilant monitoring of live servers through the MOOGSOFT Platform, ensuring uninterrupted performance 24/7.
- Managed and executed Control-M job hold, release, delete, and re-run actions based on specific business needs.
- Demonstrated consistent proficiency in maintaining all data center environments and facilitated smooth coordination with vendors for DC-related activities.
- Transitioned to Control-M Admin Team, taking on the responsibility of creating and managing intricate workload automation processes.
- Utilized expertise to streamline workload management and enhance overall operational efficiency.
Customer Service Representative
DISHTV
Noida
03.2021 - 11.2021
- Provided technical support to customers via phone and chat processes.
- Demonstrated excellent problem-solving skills to troubleshoot and resolve technical issues.
- Effectively communicated complex technical information to non-technical customers.
- Ensured customer satisfaction by delivering exceptional customer service.
- Collaborated with team members to share knowledge and improve overall customer support experience.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Bachelor of Technology- BTECH - Computer Engineering
Raja Balwant Singh Engineering & Technical Campus
Agra10-2020
D.El.Ed -
DIET
01.2016
12th -
Jaspal Kaur Public School
01.2014
10th -
Jaspal Kaur Public School
01.2012
Skills
- Virtual Desktop Infrastructure (VDI)
- Remote Technical Support
- ServiceNow Ticket management
- Incident management
- Analytical skills
- Communication skills
- Requirement gathering
- Client relationship
Certification
- BMC Certified Associate: Control-M for Schedulers online Exam.
- BMC Certified Associate: Control-M for Operators online Exam.
- BMC Certified Associate: Control-M for Administrators online Exam.
- Microsoft Certified- Azure Fundamentals (AZ900)
- Google Certified- Cloud Digital Leader
Languages
- English
- Hindi
Hobbies and Interests
- Travelling
- Sports
- Movies & Songs
Place
Delhi, INDIA
Languages
Hindi
First Language
English
Proficient (C2)
C2
Timeline
Analyst (Control-M)
HCL Technologies Pvt. Ltd.
01.2022 - Current
Customer Service Representative
DISHTV
03.2021 - 11.2021
- BMC Certified Associate: Control-M for Schedulers online Exam.
- BMC Certified Associate: Control-M for Operators online Exam.
- BMC Certified Associate: Control-M for Administrators online Exam.
- Microsoft Certified- Azure Fundamentals (AZ900)
- Google Certified- Cloud Digital Leader
Bachelor of Technology- BTECH - Computer Engineering
Raja Balwant Singh Engineering & Technical Campus
D.El.Ed -
DIET
12th -
Jaspal Kaur Public School
10th -
Jaspal Kaur Public School
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