Shashwat Sharma
Nangloi
Summary
Logical professional with 2.10 years of experience delivering customized IT solutions to boost business operations. Experienced Control-M Administrator with background in managing enterprise job scheduling environments. Strong understanding of IT operation processes, including incident, problem, and change management. Strengths lie in ability to create complex workflows and automate systems for operational efficiency. Have made significant impact in previous roles by reducing system downtime and improving overall process productivity.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Analyst (Control-M Admin)
HCL Technologies Pvt. Ltd.
Noida
01.2022 - Current
- Delivered comprehensive IT support to a global workforce of thousands, effectively resolving technical issues across multiple locations and enhancing operational efficiency.
- Switch my team and skill, and join the Control-M Team as an admin.
- Developed and maintained Control-M jobs, workflows, dependencies and schedules.
- Troubleshot issues related to job failures, data integrity errors and scheduling problems.
- Provided technical support in resolving application and job related issues reported by users.
- Monitored Control-M server status, events and alerts to ensure smooth functioning of the system.
- Performed maintenance activities such as upgrades, patching and configuration changes to the Control-M environment.
Customer Service Representative
DISHTV
Noida
03.2021 - 11.2021
- Provided technical support to customers via phone and chat processes.
- Demonstrated excellent problem-solving skills to troubleshoot and resolve technical issues.
- Effectively communicated complex technical information to non-technical customers.
- Ensured customer satisfaction by delivering exceptional customer service.
- Collaborated with team members to share knowledge and improve overall customer support experience.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
Bachelor of Technology- BTECH - Computer Engineering
Raja Balwant Singh Engineering & Technical Campus
Agra10-2020
D.El.Ed -
DIET
01.2016
12th -
Jaspal Kaur Public School
01.2014
10th -
Jaspal Kaur Public School
01.2012
Skills
- Control-M Scheduling and Administration
- Virtual Desktop Infrastructure (VDI)
- Remote Technical Support
- ServiceNow ticket management
- Incident management
- Analytical skills
Certification
- BMC Certified Associate: Control-M for Schedulers online Exam.
- BMC Certified Associate: Control-M for Operators online Exam.
- BMC Certified Associate: Control-M for Administrators online Exam.
- Microsoft Certified- Azure Fundamentals (AZ900).
LANGUAGES
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Analyst (Control-M Admin)
HCL Technologies Pvt. Ltd.
01.2022 - Current
Customer Service Representative
DISHTV
03.2021 - 11.2021
- BMC Certified Associate: Control-M for Schedulers online Exam.
- BMC Certified Associate: Control-M for Operators online Exam.
- BMC Certified Associate: Control-M for Administrators online Exam.
- Microsoft Certified- Azure Fundamentals (AZ900).
Bachelor of Technology- BTECH - Computer Engineering
Raja Balwant Singh Engineering & Technical Campus
D.El.Ed -
DIET
12th -
Jaspal Kaur Public School
10th -
Jaspal Kaur Public School
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