Summary
Overview
Work History
Education
Skills
Position Of Responsibility | Central Coordinator | Federal Bank.
Certification
Applications
Timeline
Generic

Anuradha Raj

Gurgaon

Summary

Results-driven professional specializing in contract lifecycle management and stakeholder engagement with over 4.5 years of experience. Achieved a 50% reduction in turnaround time by effectively translating business needs into actionable solutions. Expertise in Salesforce CPQ, with a commitment to training and mentoring teams to strengthen internal capabilities and ensure project success.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Specialist - Subject Matter Expert

HCL Technologies Pvt. Ltd.
Gurgaon
10.2024 - Current
  • Acted as the primary knowledge authority on Salesforce - CPQ to support cross functional teams in project planning, execution and delivery.
  • Served as POC for end-to-end CLM processes, supporting contract creation, negotiation, consultation, execution, renewal and compliance.
  • Provided expert-level guidance in Google's products ensuring alignment with best practices and organizational goals.
  • Developed and maintained comprehensive documentation, knowledge bases and training materials to enable scalable knowledge transfer.
  • Advised on policy, regulatory, or compliance standards, reducing risk and ensuring adherence to the process.
  • Partnered with stakeholders to translate business needs into actionable solutions, improving turnaround time by 50%
  • Trained and mentored junior staff and cross functional teams, building internal SME capabilities and reducing knowledge gaps.
  • Served as an escalation point for complex deals, resolving above 90% of the issues without further escalations and within the SLA.
  • Collaborated with the Product and Engineering team to define requirements, validate solutions and ensure quality deliverables.

Senior Customer Service Representative

HCL Technologies Pvt. Ltd.
Gurgaon
07.2022 - 09.2024
  • Provided exceptional customer service to clients, addressing inquiries and resolving issues promptly and efficiently while maintaining the data integrity.
  • Handled quote configuration and legal agreement creation for Google products (Google Cloud Platform, Looker, Implementation Services, Support products etc.) via Vector CPQ/Offline for new, renewal, amendment & termination cases.
  • Assisted Sales via cases and live chats while maintaining a consistent CSAT of 5/5 • Provided resolution for 500+ cases within a 6 month span as the CPQ pilot batch.
  • Handled creation of NDA & payment profile for both Direct and Reseller partners • Gained proficiency on tools like Salesforce CPQ, Google Admin, GoBex & Mithra.
  • Built productive relationship with global business teams like: Legal, Finance, Google Sales, Deal Strategist, Product Team, Engineering team, Order Management & Billing team to drive agreement/contract efficiencies

Tele Relationship Manager - CASA Acquisition

Panobiz Business Technologies Pvt. Ltd
11.2020 - 05.2022
  • Managed the new and existing clientele while ensuring the provision of best in class banking services with the efficacy of the priority relationship manager. • Enhanced bank-client relationship by cross-selling, upselling products and providing services as per the profile & needs of the clients. Sold across all product segments-TPP and new products
  • Increased CASA balance in allocated/low average monthly balance account portfolio. Informed the clients about new products or product enhancements to further expand the banking experience.
  • Increased the CASA balance by 1.5cr contributing 37% of team's target.[FY 20-21]
  • Part of ‘Mission 500'; Achieved 21.74cr with HL&AL team exceeding target by 10%
  • Retained 6 HNI clients from HL-BT cases with sum value of over 12.5cr.[FY 21-22]
  • Acted as a touch point for 500+ clients. Generated over 20 leads for prem. Acc.
  • Coordinated a team of 15 FSR as acting POC for sales manager, branches & execs
  • Managed company portals such as CBS reports, BPM portals and CLAPs for ROI concession requests, sourcing modification requests, generating CLAPs ID for CIBIL.

Education

B. Com (Hons.) -

School of Open Learning, DU
Delhi
07-2019

High School Diploma -

Modern School
Bihar
06-2015

Secondary Education -

National Institute of Open Learning
Bihar
07-2013

Skills

  • Contract lifecycle management
  • Policy compliance
  • Documentation management
  • Stakeholder engagement
  • Customer service
  • Cross-functional collaboration
  • Data analysis
  • Training and mentoring
  • Process optimization
  • Project management
  • Knowledge transfer
  • Team collaboration
  • Proficient in Salesforce CPQ
  • Effective communication
  • Workflow optimization
  • Multitasking Abilities
  • Sales strategies
  • Customer relationship management

Position Of Responsibility | Central Coordinator | Federal Bank.

▪ Provided backend help to our Retail Sales Team during Covid outbreak while they were working from their home branches including generation of Sales Report, raising requests for ROI concessions, follow up with the DSAs, generation of Asset Guard and CIBIL and logging the provided files to CRCH.

Certification

  • Certified in MS Excel through Udemy, Proficiency in MS Office.
  • Certified in the Fundamentals of Digital Marketing through Google Digital Unlocked.
  • Certified in Digital Marketing Fundamentals through Indian Institute of Digital Education (IIDE)

Applications

  • BPM by IBM - Business process management tools platform
  • CLAPS by SysArc Infomatrics - Banking tool for processing Retail/Business Loans
  • Finacle by Infosys - Account opening/monitoring tool.
  • Salesforce CPQ - Quote configuration/Legal agreement creation and booking
  • go/Bex - payment profile for invoicing customers
  • • Google Admin - Billing ID monitoring tool

Timeline

Specialist - Subject Matter Expert

HCL Technologies Pvt. Ltd.
10.2024 - Current

Senior Customer Service Representative

HCL Technologies Pvt. Ltd.
07.2022 - 09.2024

Tele Relationship Manager - CASA Acquisition

Panobiz Business Technologies Pvt. Ltd
11.2020 - 05.2022

B. Com (Hons.) -

School of Open Learning, DU

High School Diploma -

Modern School

Secondary Education -

National Institute of Open Learning

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Anuradha Raj