SHASHWAT SHARMA
Prayagraj
Summary
Dynamic Restaurant Manager with a proven track record at HOTEL GRAND CONTINENTAL, enhancing customer satisfaction through exceptional service and effective team leadership. Skilled in food safety compliance and inventory management, I successfully executed promotional events, driving engagement and operational efficiency. Committed to delivering outstanding dining experiences and resolving conflicts professionally.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
HOTEL GRAND CONTINENTAL
PRAYAGRAJ
05.2024 - Current
- Managed daily restaurant operations, ensuring smooth service and guest satisfaction.
- Supervised and trained staff on food safety and customer service standards.
- Developed and implemented staff schedules to optimize workforce efficiency.
- Coordinated with suppliers to maintain inventory levels and quality standards.
- Handled customer inquiries and resolved issues promptly to enhance dining experience.
- Monitored compliance with health regulations and safety protocols in the kitchen.
- Planned and executed promotional events to increase customer engagement.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
Food Service Supervisor
Kebabwala
Singapore
01.2022 - 01.2023
- Increased customer satisfaction with 25% by improving customer service
- Greeted, took customer orders, and prepared food for approximately 150 customers per day
- Provided 5-star customer service
- Led a team of 8 food, beverage & hospitality staff
- Oversaw and optimized work of 4 waiters performing high-quality work
- Achieved food safety audit for the year 2021-2022
- Kebabwala is a top restaurant in Singapore for delicious kebabs.
Senior Customer service associate
Hotel Kanha Shyam
Prayagraj
09.2021 - 11.2021
- Increased customer satisfaction with 25% by improving customer service
- Maintained high standards of customer service during high-volume, fast-paced times
- Hotel kanha shyam is the perfect example of a place where the traditional old world charm meets the modern world innovations in harmony and they together create magic which is a sheer delight, for both the business traveller and the tourist.
Customer service associate
Marriott Hotel & Convention Centre
Hyderabad
10.2019 - 06.2020
- Maintained high standards of customer service during high-volume, fast-paced times, prepared all food orders within a 2-3 minute time frame
- Delivered all food in under 1 and a half minutes
- Helped create and maintain 75% of the food bank
- Achieved sales targets above 10-20% through professional customer service, passion for selling and strong presentation skills
- Provided proficient customer service 100% of the time
- Memorised 50+ Item food menu
- Marriott is the largest hotel company in the world by the number of available rooms. It has 32 brands with 8,785 properties containing 1,597,380 rooms in 139 countries and territories.
Customer Service Associate
Hotel Green Park
Hyderabad
10.2018 - 08.2019
- Delivered all food in under 1 and a half minutes
- Rated #1 in customer service
- Worked with team to increase food sales by 15%
- Guaranteed food quality and 100% customer satisfaction by food service performance
- Green Park is known for its Good Customer Service At Its Budget Friendly Price.
Food and Beverage Internship
Hotel Green Park
Hyderabad
06.2018 - 08.2018
- Worked with team to increase food sales by 5%
- Guaranteed food quality
- 100% customer satisfaction
- Green Park is known for its Good Customer Service At its Budget Friendly Price.
Education
Diploma - Business and Sales
Kingston international school
Singapore01.2023
Bachelor's Degree - Science
Maa gayatri degree college
Prayagraj, Uttar Pradesh03.2021
Diploma - Hotel Management
Ewing Christian college
Prayagraj, Uttar Pradesh03.2018
Intermediate - Science
Saint DB Inter college
Prayagraj, Uttar Pradesh03.2017
High school - science
V.D.B.H. school
Meja, Uttar Pradesh03.2015
Skills
- Customer service excellence
- Food safety compliance
- Sales analysis
- Event planning
- Team leadership
- Staff training
- Inventory management
- Problem solving
- Communication skills
- Conflict resolution
- Menu pricing
- Operations management
- Purchasing and cost control
- Point of sale (POS) system operation
- Team management
Accomplishments
- Increased Customer Satisfaction, Improved customer service leading to a 25% increase in customer satisfaction
- Streamlined Food Delivery, Delivered all food orders in under 1 and a half minutes at Marriott Hotel & Convention Centre
- Achieved Sales Targets, Exceeded sales targets by 10-20% through professional customer service and strong presentation skills
Languages
- English, Native
- Hindi, Native
- German, Beginner
Passions
- Photography
- Reading Books
Timeline
Restaurant Manager
HOTEL GRAND CONTINENTAL
05.2024 - Current
Food Service Supervisor
Kebabwala
01.2022 - 01.2023
Senior Customer service associate
Hotel Kanha Shyam
09.2021 - 11.2021
Customer service associate
Marriott Hotel & Convention Centre
10.2019 - 06.2020
Customer Service Associate
Hotel Green Park
10.2018 - 08.2019
Food and Beverage Internship
Hotel Green Park
06.2018 - 08.2018
Diploma - Business and Sales
Kingston international school
Bachelor's Degree - Science
Maa gayatri degree college
Diploma - Hotel Management
Ewing Christian college
Intermediate - Science
Saint DB Inter college
High school - science
V.D.B.H. school