Shatis Chandra
Jaipur
Summary
Results-oriented Team Leader specializing in office management and team coaching. Enhanced operational efficiency through effective communication, budget monitoring, and compliance assurance. Led teams to improve service delivery and compliance, ensuring accurate reporting and document management for optimal organizational performance.
Overview
3
3
Languages
14
14
years of professional experience
Work History
Team Leader Manager
Dexit Global Limited
Jaipur
01.2017 - Current
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Coordinated meetings, scheduled appointments, and arranged executive travel for senior management, ensuring optimal time management.
- Managed travel arrangements and accommodations for executive staff and visiting clients.
- Facilitated interdepartmental communication to support project completion and achieve organizational goals.
- Analyzed operational processes and recommended improvements to enhance efficiency.
- Monitored budget expenditures and prepared financial reports for management review, providing insights for informed decision-making.
- Ensured compliance with health and safety regulations within the office environment.
- Managed office operations and kept workflow moving smoothly across departments.
- Handled correspondence, including drafting emails, memos, and reports for senior management.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Maintained filing systems for important documents and records.
- Compiled statistical data from various sources for analysis.
- Coordinated with the IT department to resolve technical issues and maintain computer systems.
Team Leader - CRM Operations
FSL & Tech Mahindra
Kolkatta ,Patna
11.2012 - 05.2016
- Oversaw a team of 20 executives to enhance operational efficiency.
- Coached and mentored team members.
- Collaborated with cross-functional teams to enhance service delivery processes.
- Coordinated interdepartmental communication to resolve customer issues effectively.
- Monitored service delivery processes to meet company standards.
- Analyzed service metrics to pinpoint areas for improvement.
- Supported daily operations to maintain high service quality standards.
- Managed flow of day-to-day operations.
- Prepared reports to update team members and the manager on team progress.
- Delivered pre-shift and post-shift briefings.
- Shared new updates and led evaluation sessions.
- Conducted product knowledge testing.
- Completed audits and call calibration sessions.
- Maintained staff readiness through required education and training.
- Brought product and process challenges to clients' attention for timely solutions.
Education
Bachelor of Arts - English Literature
Patna College
Patna04-2012
High School Diploma -
AN College
Patna03-2009
Skills
- Service management
- Operational oversight
- Process improvement
- Budget management
- Data-driven decision making
- Reporting skills
- Compliance assurance
- Performance assessment
- Team development
- Virtual team leadership
- Office management
- Communication strategies
Languages
English
Advanced (C1)
C1
Hindi
Advanced (C1)
C1
Bengali
Elementary (A2)
A2
Accomplishments
- • Periodic Rewards and Recognition
• Got TTQ Training
• Promoted as Team leader in 2014 in Patna
• Promoted as FTA
• Got Best team award in 2017 in Assam
• Promoted as Test Administrator in 2029 in Assam
• Got Best Team award in 2022 in Assam
• Promoted as Sr. Test Administrator Got Best Team award in 2025 in Jaipur.
Personal Profile:
Father's Name : Ram Kumar Vidyarthy
My Date of Birth : 02-01-1991
Language Known : English & Hindi
Gender : Male
Marital Status : Married
Religion : Hindu
Nationality : Indian
Permanent Address:Vill. - Bhimni chak
P.o - Ainkhan
PS - Dulhin Bazar Dist. - Patna State - Bihar
Pin –801102
Declaration:I hereby declare that the statements made above are true and correct to the best of my knowledge and belief.
Date..............................
Place............................
Signature
Shatis Chandra.
Timeline
Team Leader Manager
Dexit Global Limited
01.2017 - Current
Team Leader - CRM Operations
FSL & Tech Mahindra
11.2012 - 05.2016
Bachelor of Arts - English Literature
Patna College
High School Diploma -
AN College