Shaukath Esmayil
Manager Automobile After Sale & Service
Chennai
Summary
A results-driven professional with 16 years of hands on experience in the automobile industry specializing in after-sales support and technical documentation development. Skilled in streamlining service operations, managing technical resources, and delivering comprehensive documentation that enhances customer satisfaction and operational efficiency. Proven ability to lead teams, collaborate across departments, and contribute to the success of innovative automotive solutions.
Overview
16
16
years of professional experience
2
2
Certifications
Work History
Manager After Market Service & Diagnosis
Mahindra & Mahindar Automobile Division
02.2015 - Current
- Developed and maintained technical documentation for automotive products, including service manuals, Diagnosis Manual, Equipment Handling Manual, and Interactive training materials.
- Collaborated with engineering and product teams to ensure documentation aligns with technical specifications and customer requirements.
- Implemented new systems to streamline service workflows, reducing turnaround time by [35%].
- Trained and supported service technicians, enabling them to handle complex repairs and customer interactions effectively.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Involved in New Vehicle Model Development Design review for SAM (Serviceability Accessibility & Maneuverability) Activity and reduce the Cost of Ownerships.
- Quick Service Training and Process management
- Vehicle Validation (Completed vehicle Tear Down) for Labor Times Hours
- New Special tools development and Recommending the Equipments
Assistant Manager - Automobile Technical Publicati
Bosch Automotive Service Solutions
09.2010 - 02.2015
- All Ford Vehicles Domestic and International Model Technical and Training Manuals Development in XML based tool
- Provide Quick Service training to Dealership Staffs to achieve 90 minutes Operation
- Using FORD Motors Global Authoring Standard in WEB CMS.
- Hands On Complete Vehicle Validation for Labor Time Study (LTS) of Complete vehicle
- Involve in New Model Vehicle Training Manual Development
- Vehicle Testing and Wiring Manual Development
Technical Service Information Engineer
GGS Information Services
05.2009 - 09.2010
- Engineering Solution for the Automobile & Farm equipment OEM
- Developing the Part Catalog for the Farm and Automobile
- Domestic and International Model Vehicle Technical and Training Manuals Development in both HTML & PDF formats
- Vehicle Serviceability Defining support
- Training Manual Development and Also providing training to the Dealer personals
- Interactive Manuals using Animation and Videos
Education
Bachelor of Science - Mechanical Engineering
SRM University
Chennai, India 04.2001 -
DIPLOMA - MECHANICAL ENGINEER
Aalim Muhammed Salegha Polytechnic Colleage
Avadi, Chennai 04.2001 -
Skills
Technical Documentation: Creation, verification, and translation of manuals, guides, and service workflows
Accomplishments
Mahindra Smart Service • 02/2021 - 07/2023
Mahindra
Developed and deployed an android application that provides dealer personnel with essential product information and pricing, which has contributed and improved sales accuracy.
Mahindra XUV7OO • 08/2020 - 10/2021
Mahindra
Involved in the Testing, Complete Vehicle Validation (Repair Activity), Serviceability Defining, Labor Time Study & Technical Documentation with the less resourses in the COVID Pandemic Situation.
Executed technical documentation development for vehicle validation protocols, coordinating with a small team to ensure project milestones
BS4 to BS6 Conversion • 05/2019 - 04/2020
Mahindra
Involved in all Passengers & Light Commercial vehicles BS6 Conversion Project - Service Information
Mahindra Marazzo • 07/2017 - 09/2018
Mahindra
Complete Vehicle Servicibility Defining, Technical Manual Development, Inhouse Animation Development for Complicated Operation, Labor Times
Ford Quick Service • 01/2011 - 01/2015
Bosch
Ford Quick Service (90 Minutes) - Got Trained and also provided Hands-ON Training to the PAN India Ford Dealership Personnels.
Ford EcoSport (B515) • 02/2011 - 04/2012
Bosch
Involved in the Complete Vehicle Service Technical Documents, Training Material, Serviceability & Labor Operating Time Defining.
Certification
Qualified Electrician for HV SYSTEM in Motor Vehicles for Manufacture and Suppliers - TUV SUD
Hobbies
- Automobile New Technology Exploring & Learning
- Embedding System Testing and Validating
- Traveling
- Learning New Information
Timeline
Qualified Electrician for HV SYSTEM in Motor Vehicles for Manufacture and Suppliers - TUV SUD
09-2022
HV Safety Training Level 2
08-2022
Manager After Market Service & Diagnosis
Mahindra & Mahindar Automobile Division
02.2015 - Current
Assistant Manager - Automobile Technical Publicati
Bosch Automotive Service Solutions
09.2010 - 02.2015
Technical Service Information Engineer
GGS Information Services
05.2009 - 09.2010
Bachelor of Science - Mechanical Engineering
SRM University
04.2001 -
DIPLOMA - MECHANICAL ENGINEER
Aalim Muhammed Salegha Polytechnic Colleage
04.2001 -
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