Shauna Singer
Total Quality Logistics
Fishers
5
years of professional experience
Experienced in managing customer relationships and resolving client issues. Utilizes strong communication and problem-solving skills to drive customer satisfaction and loyalty. Knowledge of account management principles and strategies, contributing to effective team collaboration and client retention.
Work History
Customer Account Specialist
1 Year 7 Months- Served as a main point of contact for customers, taking and coordinating new orders while ensuring all shipment details are accurately communicated
- Coordinated freight shipments by covering loads and negotiating competitive pricing with carriers.
- Manage end-to-end logistics operations, including scheduling pick-up and delivery appointments with customers
Logistics Account Executive
8 Months- Monitor carrier movements to ensure on-time arrivals and departures.
- Ensure all logistics activities are organized, compliant, and aligned with customer service standards.
- Track shipments in real time and maintain consistent communication with carriers and customers to ensure service expectations are met.
Garden associate
2 Years 4 Months- Operated the cash register efficiently, processing transactions accurately and handling customer inquiries at point of sale.
- Assisted customers in locating products and making informed purchasing decisions based on their needs.
- Loaded customer vehicles with bulk landscaping materials such as mulch, rocks, and stones in accordance with order specifications.
- Maintained the health and appearance of garden center inventory by watering and caring for plants, trees, and shrubs.
Claims Tech Intern
5 Months- Filed auto insurance claims by communicating with various insurance providers on behalf of clients.
- Obtained adjusted contact information and claim details to support timely and accurate case processing.
- Requested police reports and citation dispositions from law enforcement agencies to support claim investigations.
Education
Bachelor's degree - Marketing
Minor in Digital Media Marketing
Skills
Sales and Customer Relationship Management
Project Coordination
Team Collaboration
Data entry and accuracy
Timeline
Customer Account Specialist
Total Quality Logistics
03.2025 - CurrentRead More
Logistics Account Executive
Total Quality Logistics
07.2024 - 03.2025Read More
Claims Tech Intern
Praxis Consulting
07.2023 - 12.2023Read More
Garden associate
Lowes
03.2022 - 07.2024Read More
Ball State University
Bachelor's degree from Marketing
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